Help: Where to find...

protagonist · #1 05-26-2005, 10:57 PM

Hello.

Where do I find the department to deal with problems with staff members of the forums? I have tried PMing Stefan and Unixmad but have had no luck. Is there somewhere I can go to have my problem addressed?

Crono · #2 05-26-2005, 10:57 PM

lol vt...

protagonist · #3 05-26-2005, 10:58 PM

Quote:

Originally Posted by Gerami

lol vt...

I'm not giving up until someone listens. If I have to, I'll go to Goddamn Paypal and lodge a formal complaint against Graal citing unsatisfactory service. I did it to Softnyx and I'll do it to Cyberjouers if they won't provide customer support.

I would really rather just find the department responsible for complaints, however. Since neither Stefan nor Unixmad are in this area, it seems reasonable to ask the general public for the contact.

Crono · #4 05-26-2005, 11:01 PM

Oh I agree with you, it's just that you know that a mod will just close this for stupid and unjust reasons.

GET A SUPORT TIKET PLZ.

Support tickets must be the most retarded things ever, why not just have an active chat program where you stand in line and you have some graal workers just sitting there and answering people's questions? Seriously.

protagonist · #5 05-26-2005, 11:07 PM

Quote:

Originally Posted by Gerami

Oh I agree with you, it's just that you know that a mod will just close this for stupid and unjust reasons.

GET A SUPORT TIKET PLZ.

Support tickets must be the most retarded things ever, why not just have an active chat program where you stand in line and you have some graal workers just sitting there and answering people's questions? Seriously.

The support ticket center does not have staff capable of handling my problem.

Though I'm not bashing them. It's just that they can't really do anything about it.

Smutastic · #6 05-26-2005, 11:18 PM

El Oh El

Googi · #7 05-26-2005, 11:19 PM

Quote:

Originally Posted by protagonist

I have tried PMing Stefan and Unixmad but have had no luck.

They probably read your PMs. And they probably don't care.

Other than that you can just PM down the chain of command to Galen, then try PMing the supermods.

Lance · #8 05-26-2005, 11:23 PM

Quote:

Originally Posted by protagonist

Hello.

Where do I find the department to deal with problems with staff members of the forums? I have tried PMing Stefan and Unixmad but have had no luck. Is there somewhere I can go to have my problem addressed?

Quote:

Originally Posted by forum rules

If you feel that you have been wronged by a moderator, contact a higher member of staff such as a supermod or admin, and calmly explain the situation. Do not disregard what you have been told, regardless of whether or not you consider it fair or reasonable.

here

Darlene159 · #9 05-26-2005, 11:31 PM

Sorry I didn't reply to your forum PM fast enough to your liking...

Zero Hour · #10 05-26-2005, 11:38 PM

Holy crap.

Googi · #11 05-26-2005, 11:45 PM

I don't think Paypal would care much either.

Velox Cruentus · #12 05-26-2005, 11:51 PM

VT... You are... How could I say this... Tumbled from Playerworld Admin to a lousy, annoying (immature to that) 'paying customer' who seems to know nothing on how the game works. In a way, I'm glad you're leaving PWA because it makes the global staff a lot more reliable.

protagonist · #13 05-26-2005, 11:59 PM

Quote:

Originally Posted by Lance

here

I have tried to contact them and they have not responded at all.

Quote:

Originally Posted by Darlene159

Sorry I didn't reply to your forum PM fast enough to your liking...

There has been another issue since the time I PMed you; it's not your fault or anything and I'm not blaming you. Peace.

Quote:

Originally Posted by Googi

I don't think Paypal would care much either.

When I had issues with Softnyx (the company who runs Gunbound), I had them resolved within a day of my complaint. This was after weeks of emailing their head office and game master. If you had ever used the Paypal complaint system, you would know that they are efficient and get things done.

Quote:

Originally Posted by Velox Cruentus

VT... You are... How could I say this... Tumbled from Playerworld Admin to a lousy, annoying (immature to that) 'paying customer' who seems to know nothing on how the game works.

The game is purportedly a business. Businesses have to offer professional customer service or they get reported. I refuse to be shuffled off to people who can't do anything; I simply demand service. I payed plenty of money for my account and deserve to have my concerns addressed, just like anyone else who buys an account or server on here does. Just because you are easily pleased by this "service" doesn't mean I have to be.

Quote:

Originally Posted by Velox Cruentus

In a way, I'm glad you're leaving PWA because it makes the global staff a lot more reliable.

Name one time as a PWA I was unreliable. I left PWA because I was sick of working for a business that didn't take care of itself and because of this it did not deserve my time for working purposes.

And yes, I will be a difficult customer unless stuff gets done. If people want to complain about me being a difficult customer, grow up. I had to deal with this every day from more than just one person. All I ask for is a reliable way to get in contact with Cyberjouers customer service so that I can lodge a formal complaint, which will be examined and not just tossed aside.

Gambet · #14 05-27-2005, 12:03 AM

If the business doesn't deserve your time, then do us all a favor and just leave already, instead of acting like an immature brat and crying all over the forums. This thread will get you no where.

protagonist · #15 05-27-2005, 12:06 AM

Quote:

Originally Posted by Gambet

If the business doesn't deserve your time, then do us all a favor and just leave already, instead of acting like an immature brat and crying all over the forums. This thread will get you no where.

If the business thinks itself so much a business as to charge people for itself, then I think it is fair to ask for a proper customer support system. I'm simply asking for assistance in the only way that seems to work.

Again, just because you accept low standards of customer service doesn't mean I do. Take your arrogance elsewhere.

Gambet · #16 05-27-2005, 12:08 AM

Quote:

Originally Posted by protagonist

If the business thinks itself so much a business as to charge people for itself, then I think it is fair to ask for a proper customer support system. I'm simply asking for assistance in the only way that seems to work.

I agree completely, but sadly, players don't get to voice their opinions in this game. It's how things work. You voice your opinion and your thread is closed/deleted. You voice your opinion a few more times and you're banned. I've learned this the hard way.

Velox Cruentus · #17 05-27-2005, 12:14 AM

Quote:

Originally Posted by protagonist

Name one time as a PWA I was unreliable.

The time you reset Era's NC server, crashing every single database NPC.

protagonist · #18 05-27-2005, 12:20 AM

Quote:

Originally Posted by Gambet

I agree completely, but sadly, players don't get to voice their opinions in this game. It's how things work. You voice your opinion and your thread is closed/deleted. You voice your opinion a few more times and you're banned. I've learned this the hard way.

That's fine. All I want is customer support, not an opinion box. If they can't give me customer support, or banning me on the supposition that I'm trying to voice an opinion which compromises their business, then I am well within my rights to take my complaint higher.

Quote:

Originally Posted by Velox Cruentus

The time you reset Era's NC server, crashing every single database NPC.

Would that be after I said that I was not a scripter, and that it was only my suggestion? Not only that, but that seemed to be a freak accident that not even Stefan could explain? Additionally, I didn't touch Era's NC server. How about another time?

You guys came to me. Maybe you should have gone to the GST, who are hired to know about that stuff. I gave my advice based on what I knew, but I did say that I wasn't sure.

So, does anyone know where I can go about my matter?

Darlene159 · #19 05-27-2005, 12:24 AM

Quote:

Originally Posted by Gambet

I agree completely, but sadly, players don't get to voice their opinions in this game. It's how things work. You voice your opinion and your thread is closed/deleted. You voice your opinion a few more times and you're banned. I've learned this the hard way.

Wrong...some people just need to learn how to voice their opinions appropriately, and some things simply aren't allowed on the forums, period.

Zero Hour · #20 05-27-2005, 12:32 AM

Quote:

Originally Posted by Darlene159

Wrong...some people just need to learn how to voice their opinions appropriately, and some things simply aren't allowed on the forums, period.

Was thinking that myself.

Minoc · #21 05-27-2005, 12:42 AM

Quote:

Originally Posted by Darlene159

and some things simply aren't allowed on the forums, period.

Providing reasons for the rules might be helpful.

Zero Hour · #22 05-27-2005, 12:46 AM

Quote:

Originally Posted by Minoc

Providing reasons for the rules might be helpful.

It's, for the most part, pretty straight forward. I mean, you could quote the rule which you're specifically refering to... that would help.

Minoc · #23 05-27-2005, 12:52 AM

Quote:

Originally Posted by Zero Hour

It's, for the most part, pretty straight forward. I mean, you could quote the rule which you're specifically refering to... that would help.

http://forums.graalonline.com/forums...ad.php?t=56899

Zero Hour · #24 05-27-2005, 12:54 AM

Yea, that's definately productive.

Hiro · #25 05-27-2005, 01:59 AM

Quote:

Originally Posted by Darlene159

Wrong...some people just need to learn how to voice their opinions appropriately, and some things simply aren't allowed on the forums, period.

LOL.

Gambet · #26 05-27-2005, 02:39 AM

Quote:

Originally Posted by Darlene159

Wrong...some people just need to learn how to voice their opinions appropriately, and some things simply aren't allowed on the forums, period.

Since when was constructive criticism against the rules?

Splke · #27 05-27-2005, 03:01 AM

Quote:

Originally Posted by Googi

They probably read your PMs. And they probably don't care.

Request a receipt thingamabob tells you if they responded, I think.

Gambet · #28 05-27-2005, 03:33 AM

Quote:

Originally Posted by Splke

Request a receipt thingamabob tells you if they responded, I think.

Tells you if they've read it.

Darlene159 · #29 05-27-2005, 03:48 AM

Quote:

Originally Posted by Gambet

Since when was constructive criticism against the rules?

It isn't, as long as the topic isnt against the rules...unfortunately, some don't know how to keep critisism constructive

Quote:

Originally Posted by Splke

Request a receipt thingamabob tells you if they responded, I think.

Unless they hit cancel when the box comes up to send the read reciept I believe

Hiro · #30 05-27-2005, 04:01 AM

Quote:

Originally Posted by Darlene159

It isn't, as long as the topic isnt against the rules...unfortunately, some don't know how to keep critisism constructive
Unless they hit cancel when the box comes up to send the read reciept I believe

Theres always a rule for everything.

Splke · #31 05-27-2005, 05:18 AM

Quote:

Originally Posted by haro41

the happiest graal players are the ones that are ignrorant to this god forsaken place and the pointless flamewars and fights that go on here.

Who's to say they're the happiest Graal Players? Maybe they're just exposing themselves to so little of it, it just seems like they're happier because they are in a smaller picture.

ninjaedit: rofl, I'm ontop of you now. <3

haro41 · #32 05-27-2005, 06:00 AM

the forums are poison. period.

the happiest graal players are the ones that are ignrorant to this god forsaken place and the pointless flamewars and fights that go on here.

Minoc · #33 05-27-2005, 09:47 AM

Quote:

Originally Posted by Darlene159

It isn't, as long as the topic isnt against the rules...unfortunately, some don't know how to keep critisism constructive

Why is criticizing the rules illegal?
It doesn't make any sense..

Velox Cruentus · #34 05-27-2005, 11:30 AM

Minoc... Criticizing against the rule that we can't criticize against the rules could be illegal as well!

Zero Hour · #35 05-27-2005, 11:42 AM

Quote:

Originally Posted by haro41

the forums are poison. period.

the happiest graal players are the ones that are ignrorant to this god forsaken place and the pointless flamewars and fights that go on here.

Yea dude, it's toxic, and I'm so addicted (Thanks, Britney).

I don't think the forums can be "poison"... being virtual and such.

protagonist · #36 05-27-2005, 01:48 PM

Quote:

Originally Posted by Velox Cruentus

Minoc... Criticizing against the rule that we can't criticize against the rules could be illegal as well!

Why didn't you answer my Era point?

Still waiting for customer support.

Questa · #37 05-27-2005, 04:30 PM

Hey, just leave. Stop paying Graal, stop playing Graal, and stop posting on the Graal Forums. Where's the problem in that if you just can't stand it?

Crono · #38 05-27-2005, 05:48 PM

Quote:

Originally Posted by Questa

Hey, just leave. Stop paying Graal, stop playing Graal, and stop posting on the Graal Forums. Where's the problem in that if you just can't stand it?

jee i dont know..maybe it's because HE ALREADY PAYED FOR IT.

protagonist · #39 05-27-2005, 09:32 PM

Quote:

Originally Posted by Gerami

jee i dont know..maybe it's because HE ALREADY PAYED FOR IT.

God man, I love you.

Still want support though. Can someone at least tell me where to get it?

Hiro · #40 05-27-2005, 09:46 PM

I doubt they'll tell you where. I doubt thy have a page for it.

Graal's never refundable.