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  #1  
Old 10-31-2006, 06:48 AM
Coolkid77742 Coolkid77742 is offline
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Thumbs down Really need staff to check the support center
Would someone please check the support center? 3 Of my tickets got so old they got deleted...
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  #2  
Old 10-31-2006, 06:54 AM
bgumeny bgumeny is offline
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Open up a support ticket for it.
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  #3  
Old 10-31-2006, 06:57 AM
Coolkid77742 Coolkid77742 is offline
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lol... not helping man, I just resent in mine :/ it is important too especially being tommorow is halloween
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  #4  
Old 10-31-2006, 07:18 AM
bgumeny bgumeny is offline
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Generally posting on the forums doesn't help with support tickets. You could try emailing an admin, or you can just cross your fingers.
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  #5  
Old 10-31-2006, 07:39 AM
Mykel Mykel is offline
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Quote:
Originally Posted by bgumeny View Post
Generally posting on the forums doesn't help with support tickets. You could try emailing an admin, or you can just cross your fingers.
Actually, it usually does a pretty good job of getting their attention.
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  #6  
Old 11-01-2006, 06:12 AM
MrAnonymous_P2P MrAnonymous_P2P is offline
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Just bug em to death.
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  #7  
Old 11-01-2006, 06:33 AM
excaliber7388 excaliber7388 is offline
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Just bug em to death.
That doesn't work
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  #8  
Old 11-01-2006, 07:28 AM
Matt Matt is offline
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I suggest forum pm'ing someone whom you know can handle your problem.
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  #9  
Old 11-01-2006, 05:16 PM
dNeonb dNeonb is offline
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I suggest forum pm'ing someone whom you know can handle your problem.
In my opinion this is the way you can get an answer very fast.
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  #10  
Old 11-01-2006, 06:18 PM
maximus_asinus maximus_asinus is offline
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Posting here and discussing the topic (as long as it isn't a personal issue) usually has the problem resolved within a few hours, as other users maybe experiencing the same issues, or have the solution.

I find that there are times that certain people dislike the question/complaint you're making and simply ignore/close the ticket, and if you open it up for discussion on the forums, you draw attention to your case, which may also get the issue resolved (an example would be about my multiguilding thread, which was created from a number of support tickets I sent, and were deleted).
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  #11  
Old 11-01-2006, 06:49 PM
excaliber7388 excaliber7388 is offline
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Quote:
Originally Posted by maximus_asinus View Post
I find that there are times that certain people dislike the question/complaint you're making and simply ignore/close the ticket, and if you open it up for discussion on the forums, you draw attention to your case, which may also get the issue resolved (an example would be about my multiguilding thread, which was created from a number of support tickets I sent, and were deleted).
Or any discussion of bans, or other forums, etc
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  #12  
Old 11-01-2006, 11:20 PM
Devil Devil is offline
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My tickets are always answered fast?
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  #13  
Old 11-01-2006, 11:42 PM
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What exactly were the tickets about? I don't see many open tickets. The only tickets that take some time are things related to PWA requiring testing the playerworlds (for hosted tab), but I might be wrong
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  #14  
Old 11-01-2006, 11:44 PM
dude2020 dude2020 is offline
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Stefan, let me on Graal 3D summer D= anywayy im iped there senice i was banned on zone for 3 days which is a very dumb way to get banned on the Support Center
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  #15  
Old 11-03-2006, 03:24 AM
Coolkid77742 Coolkid77742 is offline
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It says it was viewed no reply, PW Bans
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  #16  
Old 11-03-2006, 03:55 PM
HoudiniMan HoudiniMan is offline
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Your ticket is 3 days and 8 hours old.

Tickets are not deleted at any age or time limit.

We need Stefan to answer an administrative comment left on the ticket which isn't visible to users.
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  #17  
Old 11-03-2006, 04:05 PM
Joey_P2P Joey_P2P is offline
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And I have a 4 weeks old ticket about a server stealing era gfx... Status: Viewed

o hm, definitely active!
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  #18  
Old 11-03-2006, 04:07 PM
Vulcan Vulcan is offline
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Quote:
Originally Posted by Joey_P2P View Post
And I have a 4 weeks old ticket about a server stealing era gfx... Status: Viewed

o hm, definitely active!
Hypocritical?
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  #19  
Old 11-03-2006, 04:10 PM
Joey_P2P Joey_P2P is offline
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Hypocritical?
Uhh..?
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  #20  
Old 11-03-2006, 04:15 PM
maximus_asinus maximus_asinus is offline
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I had a couple guild tickets open for months, and then finally someone just closed the tickets without responding. Ibonic is the only one who has actually answered a ticket I submitted actually.
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  #21  
Old 11-03-2006, 04:18 PM
Rufus Rufus is offline
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Quote:
Originally Posted by Vulcan View Post
Hypocritical?
Zing!

Hahahaha.
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  #22  
Old 11-03-2006, 06:15 PM
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Quote:
Originally Posted by Joey_P2P View Post
Status: Viewed
Oh snap! I've sent many support tickets before and only 1 of them was ever answered. I also sent forum PMs, PMs in game and emails but I was never replyed to. It seems as though the only staff who reply quickly or ever are Sam and Ibonic mmmm bud bud???
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  #23  
Old 11-03-2006, 11:39 PM
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Ibonic always replies within the day to my tickets
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  #24  
Old 11-04-2006, 12:33 AM
k0rupt_ed k0rupt_ed is offline
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Quote:
Originally Posted by Coolkid77742 View Post
3 Of my tickets got so old they got deleted...
take a hint.. lol
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  #25  
Old 11-04-2006, 12:38 AM
Joey_P2P Joey_P2P is offline
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Quote:
Originally Posted by Devil View Post
Ibonic always replies within the day to my tickets
Same, infact.. he replies sometimes even an hour after.. now the PWA.. they should put on the ticket:
"You are better off finding Stefan for your problem, unless you have about 1-4 months of time to wait for your Answer. - HoudiniMan"
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  #26  
Old 11-04-2006, 12:38 AM
zim5354 zim5354 is offline
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(moonie) /close topic

GO MAKE A SUPPORT TICKET!!!
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  #27  
Old 11-04-2006, 12:47 AM
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Quote:
Originally Posted by Joey_P2P View Post
Same, infact.. he replies sometimes even an hour after.. now the PWA.. they should put on the ticket:
"You are better off finding Stefan for your problem, unless you have about 1-4 months of time to wait for your Answer. - HoudiniMan"
LOL yeah... my best ticket was replied to in like 13 minutes haha.
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  #28  
Old 11-04-2006, 12:55 AM
Coolkid77742 Coolkid77742 is offline
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mine are never replied always take forever
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  #29  
Old 11-04-2006, 01:02 AM
Tyhm Tyhm is offline
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Things like that, I dunno, doesn't Stefan have enough to deal with? Shouldn't someone else be responsible for tickets?
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  #30  
Old 11-04-2006, 05:51 PM
HoudiniMan HoudiniMan is offline
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Quote:
Originally Posted by Tyhm View Post
Things like that, I dunno, doesn't Stefan have enough to deal with? Shouldn't someone else be responsible for tickets?
HTML Code:
admin	 	Graal Director
CheeToS  	Graal Tech Support
Moonie 	 	Forums Admin
Vulcan 		Global Guilds Admin / Zone Staff / PWA
Schlurfy 	GK Administration - Super Moderator
Zero Hour 	Graal Kingdoms
Ibonic 		Assistant Game Master
Kamuii 		Super Moderator
HoudiniMan 	Playerworld Administrator
Stefan 		Director
Lyndzey 	Account Support
Skyld 		Global Scripting Team
Cruchot 	Graal Kingdoms GP Admin
These are the support center staff, definitely not just stefan
admin is unixmad, by the way.
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