X-Mas package upgrade

[xAndrewx]

Well, recently a player of Graal upgraded to this package:

Subscription Plan :: Price Subscribe
v Graal Classic Membership Xmas edition + 6 months Gold Subscription
SPECIAL PACK! SAVE UP TO $10 !

Lifetime access to Classic servers & PlayerWorlds
Adds Xmas item pack
6 months access to Graal Gold servers (Graal Kingdoms, Graal Bomy Moon)
6 months complete access to Communication Center (Forums)

He upgraded his account from a trial, problem is the account is still a trial.
He's said that the money has been deducted from his paypal account, but he's still a trial account.
The account of the player is 'gresiusgoldtooth'.
I've told him to create a support ticket, but I don't think he know's how.
Thanks, if someone can reply with the reason why he's not been upgraded.

[unixmad]

He really need to open a support ticket about it, i have checked and i don't see paypal payement (he was always paying with the phone system OPTELO) but i can't verify if i don't have a paypal TRANSACTION ID or the email.

[xAndrewx]

Ok, I've passed the message onto him. I can try to get his support account working. Thanks!

[Prozac]

When I upgraded my account with paypal to that same package, just before the Christmas weekend, there was a paypal delay till around December 28th - but it did eventually go through.

[xAndrewx]

He's managed to get into the support center. Thanks again!