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  #1  
Old 12-20-2016, 07:51 PM
SierLiam SierLiam is offline
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Can't access my account via client

Can anyone help me? I'm unable to log into the client but can log into the website and forums!

I'm a returning player unable to return
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  #2  
Old 12-20-2016, 10:07 PM
ffcmike ffcmike is offline
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What happens exactly? And when did you last download the client?
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  #3  
Old 12-20-2016, 10:13 PM
SierLiam SierLiam is offline
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The screen goes black, and then just boots me back to the login screen.

I can login via guest though.

I downloaded the client last week and it has the update.
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  #4  
Old 12-20-2016, 10:18 PM
SierLiam SierLiam is offline
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Thought i'd best add the fact that the e-mail used for my account was an old ntlworld one which has since been wiped off the world wide web by virginmedia.
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  #5  
Old 12-21-2016, 12:14 AM
PlanetOscar PlanetOscar is offline
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It's harder to get an e-mail change on graal than it is to fly to the moon with you bare hands
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  #6  
Old 12-21-2016, 01:36 AM
Crono Crono is offline
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can try contacting support i suppose
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  #7  
Old 12-22-2016, 03:31 AM
SierLiam SierLiam is offline
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I've tried contacting support, that was over 2 weeks a go now. Nobody replied :/
If the problem was due to being a new PC id (I don't think it is) would the only way to allow this PC be via email?
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  #8  
Old 12-22-2016, 09:57 AM
ffcmike ffcmike is offline
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It's a phenomenon which people have been reporting ever since the first V6, and it has become more common since the anti-VPN updates. Unfortunately your chances of getting help on this now are essentially zero.
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  #9  
Old 12-23-2016, 09:32 PM
SierLiam SierLiam is offline
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Well Graal... it was nice knowing you.
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  #10  
Old 12-23-2016, 09:51 PM
Crono Crono is offline
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Quote:
Originally Posted by sierliam View Post
well graal... It was nice knowing you.
rip
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  #11  
Old 12-23-2016, 11:43 PM
sandin sandin is offline
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Quote:
Originally Posted by SierLiam View Post
Thought i'd best add the fact that the e-mail used for my account was an old ntlworld one which has since been wiped off the world wide web by virginmedia.
I have the same situation but still can use my old non-existent email to log in to anything graal related.
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  #12  
Old 12-23-2016, 11:44 PM
sandin sandin is offline
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Quote:
Originally Posted by Crono View Post
can try contacting support i suppose
Support?
What's that?

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  #13  
Old 12-24-2016, 11:39 AM
Crono Crono is offline
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Originally Posted by sandin View Post
Support?
What's that?

im sure atleast 1 person reads tickets, right?
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