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  #31  
Old 08-04-2008, 05:51 AM
cbk1994 cbk1994 is offline
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Quote:
Originally Posted by HoudiniMan View Post
Managers are responsible for all content on their server and should monitor uploading closely.
The managers can't be held responsible for what is uploaded; so long as they handle the situation as it should be.

Quote:
You are not permitted to use the File Browser for any non-Graal-related files.
Does this include temp folder?
Quote:
Staff:
Recognized staff heirachy:
Manager
Server Administrator
Department Chief
Department Staff
Department Trainee
Complete disagree. On Vesporia, our staff ranks are like this:

Staff (development staff; rights are given based on what is needed)
PR (player relations)
Quote:
All staff positions should be genuine and with an exclusive purpose. E.g. You do not need someone to upload heads when the manager or graphics admin could do that.
That's crazy. Why shouldn't Player Relations staff be able to upload heads, etc? All it does is allow the developers to create a better server.
Quote:
All RC’s should be placed under an IP or PCID lock to limit unauthorised access to the RC account. See Security.
It's been locked like that for years

Quote:
Staff should limit mass messages to important server announcements because (on or off tag) Staff mass messages override the "ignore mass messages" option in the Graal client.
Yes, instead of fixing this, let's just tell staff to not mass message
Quote:
All servers should have an outline of what is and what is and isn’t tolerated on their Playerworld.
Can we just link to the Graal rules?
Quote:
These rules should be posted in a highly-visible fashion on the playerworld.
Like what?
Quote:
Nobody other than the Manager should have rw access to any important logs such as rclog.txt. This is best achieved by only granting r access to the logs/ folder to staff who need to read logs.
I agree, however, rclog.txt is always read-only.
Quote:
NPCs may be used to substitute RC actions (e.g. warpto) where possible. These should be secure (e.g. account and guild checking on the serverside). NPCs should not be used to substitute RC rights if they can’t be made secure.
Why?
If someone isn't important enough to the server to have RC, they don't need to warp. Like Skyld said, perhaps being able to warp to certain locations such as events.

Quote:
ALL RCs need an IP range or PCID lock. A PC ID can be used in the “IP Range(s):” field. When setting an IP range it needs to be at least 2 octets, or more if possible (e.g: 123.456.*.*). To set a PC ID as the IP Range, use /openaccess Account (while that person is online) you will see the PC ID in the title of the dialog. Enter the PCID in the IP Range field (e.g: pc:12345).
Is this a rule, or a guide? You can't log onto Graal if you don't have IP ranges (or PCID) set.
Quote:
[*]NO staff tool should be abusable. (e.g. If you have a tool to change bad nicknames, the tool can set the offending nickname to the user's account instead of anything entered by the staff member using it.)
lol ... there aren't many staff tools that aren't abusable, but can still be used to get the job done, always.
Quote:
All bans must be for a clear reason. You can not just ban someone because you dislike them.
Ork is gonna take this one really hard.
Quote:
Players should be warned and go through some sort of punishment system before a ban, such as warning then jail. Big offences such as trainer usage and disruptive behaviour affecting the whole playerworld do not need a warning first. Jail should always be used before ban when possible.
I disagree; it's a waste of time to make a jail, and it can even potentially hurt your server by causing un-needed lag (mainly if you suck at scripting).
Quote:
Bans should also be documented in detail in the comments of a player's account. To record comments use /opencomments PlayerAccountHere
What are ban reasons for, again?
Quote:
GraalOnline reserves the right to make special-case amendments and additions to its rules and policies and the steps it takes concerning violation of these policies and rules. Players are required to keep up-to-date with any changes to Graal policy concerning rules and gameplay by checking them frequently. To keep users aware of any amendments they will be posted in the GraalOnline communication center forums, under the section 'PlayerWorlds Main Forum'.
Even if you follow all these rules, we can still globally ban you, just because we feel like it.
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  #32  
Old 08-04-2008, 06:14 AM
WarriorCam WarriorCam is offline
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Quote:
Originally Posted by cbk1994 View Post
What are ban reasons for, again?
A guide for what globals believe to be a fair ban time for common rule violations.
  #33  
Old 08-04-2008, 06:39 AM
cbk1994 cbk1994 is offline
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Quote:
Originally Posted by WarriorCam View Post
A guide for what globals believe to be a fair ban time for common rule violations.
I meant the ban reason you put in, not the predefined ones. It seems rather pointless to put every single thing in comments.
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  #34  
Old 08-04-2008, 06:50 AM
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I agree. Why put it in comments when you can just put it in the ban reason? This also can be looked at globally by all servers(at least, I'm pretty sure it can be) to get an idea of the player, when comments are local to the server, so really serve no purpose beyond the server.
  #35  
Old 08-04-2008, 06:58 AM
napo_p2p napo_p2p is offline
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Quote:
Originally Posted by cbk1994 View Post
The managers can't be held responsible for what is uploaded; so long as they handle the situation as it should be.
Agreed.

Quote:
Originally Posted by cbk1994 View Post
That's crazy. Why shouldn't Player Relations staff be able to upload heads, etc? All it does is allow the developers to create a better server.
I don't think he's so much against PR staff being able to upload heads. I think he's more against a staff position created with the sole purpose of uploading heads.

Quote:
Originally Posted by cbk1994 View Post
Ork is gonna take this one really hard.
I can relate to that .
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  #36  
Old 08-04-2008, 07:16 AM
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Quote:
Originally Posted by napo_p2p View Post
I don't think he's so much against PR staff being able to upload heads. I think he's more against a staff position created with the sole purpose of uploading heads.
This is correct. I covered the meaning of that rule, above (in response to Frankie):

Quote:
Originally Posted by TSAdmin
The point in that rule is to say "Dont make a Staff Position named 'Head Uploader' " in general. PRs and GPs handling head uploading doesn't mean their job revolves around doing just head uploading, just that it involves it, and wouldn't be considered a job that doesn't have an exclusive purpose or isn't genuine.
Basically put - People shouldn't be in a staff position that was created for the sole purpose of uploading people's heads. Uploading heads should really only be a side-job for a staff position that can handle the time management.
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  #37  
Old 08-04-2008, 07:22 AM
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Quote:
Originally Posted by cbk1994 View Post
The managers can't be held responsible for what is uploaded; so long as they handle the situation as it should be.
No, but they are responsible for making sure that what is on their server is not stolen or otherwise illegal and will be held responsible if they allow that sort of thing to happen. However, a rogue staff member stealing GFX or otherwise uploading illegal things without the manager knowing will not get the manager in trouble.

Quote:
Originally Posted by cbk1994 View Post
Does this include temp folder?
Yes.

Quote:
Originally Posted by cbk1994 View Post
Complete disagree. On Vesporia, our staff ranks are like this:

Staff (development staff; rights are given based on what is needed)
PR (player relations)
I agree with you here. I'm don't think that the rules should dictate how the server's staff team is organized.

Quote:
Originally Posted by cbk1994 View Post
That's crazy. Why shouldn't Player Relations staff be able to upload heads, etc? All it does is allow the developers to create a better server.
Again, I agree with the idea of a PR staff member acting as an FAQ/Uploader/GP, but the rule is to prevent certain servers from always having five people on RC at a time whose job is to merely upload heads/bodies/shields.

Quote:
Originally Posted by cbk1994 View Post
Yes, instead of fixing this, let's just tell staff to not mass message
I agree, this needs to be fixed.

Quote:
Originally Posted by cbk1994 View Post
Can we just link to the Graal rules?
Sure, but a lot of servers need rules that aren't in the normal Graal rules. For example, I'm sure that with Vesporia's unique gameplay, there will need to be rules especially for Vesporia.

Quote:
Originally Posted by cbk1994 View Post
Like what?
A welcome screen for players that displays news, rules, etc. A PM from the NPC-Server upon login. An NPC that when grabbed links/displays rules. Something is needed so that a player can't say "Oh, I didn't know it wasn't a rule" and at the same time a staff member can't say "Oh, that's against the rules" with no basis.

Quote:
Originally Posted by cbk1994 View Post
Why?
If someone isn't important enough to the server to have RC, they don't need to warp. Like Skyld said, perhaps being able to warp to certain locations such as events.
I agree.

Quote:
Originally Posted by cbk1994 View Post
lol ... there aren't many staff tools that aren't abusable, but can still be used to get the job done, always.
I agree...the rule should really be something like "No staff tools should exist for the sole purpose of abuse. (ie: /kill HoudiniMan)"

Quote:
Originally Posted by cbk1994 View Post
I disagree; it's a waste of time to make a jail, and it can even potentially hurt your server by causing un-needed lag (mainly if you suck at scripting).
It's not very hard to make a very simple jail. There is a server option jaillevels= that can be used for individuals who "suck at scripting". Additionally, GPs can even follow a warning system where three warnings = ban instead of first offense = ban.

Quote:
Originally Posted by cbk1994 View Post
What are ban reasons for, again?
Seeing that a player has been banned for "Cheating" is often not enough when we have to go and look in to a ban complaint that we get on the support center. Its much easier for us to know what's going on and provide faster support for people when the comments have details on the incident. This way we don't have to look through logs or wait for a staff member to log on.

Quote:
Originally Posted by cbk1994 View Post
Even if you follow all these rules, we can still globally ban you, just because we feel like it.
Good to see that you understand.
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  #38  
Old 08-04-2008, 08:06 AM
Inverness Inverness is offline
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When I ban someone I keep the reason short and to the point. I put the greater details and evidence and such in the comments.
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  #39  
Old 08-04-2008, 08:57 AM
HoudiniMan HoudiniMan is offline
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The ban reason is displayed to the client when they try to log on. It's a short and sweet answer to the question "Why am I banned?!"

Comments are a record of a client's good or bad behavior and evidence for or against them. Comments don't need to be globally accessible because if Johnny was banned on UN for reason "Using trainer in spar" you really don't need to know which trainer or how many times to know he's a cheater, and maybe not the best hire.
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  #40  
Old 08-04-2008, 09:08 AM
HoudiniMan HoudiniMan is offline
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Quote:
Originally Posted by HoudiniMan View Post
Recognized staff heirachy:
Manager
Server Administrator
Department Chief
Department Staff
Department Trainee
I should reword this.

This is meant as "for the purposes of this guide these are the names of positions". Not "You must use these ranks".

On every server there is a top level of staff who manage the rest, and there needs to be one chief in charge of the management who is accountable to the PWA and other global administrators for the state of the server.

For the purposes of these rules, that chief admin is called Manager, and the rest of the admins are called Server Administrators.

Under them then exists the different branches of staff teams. They have chiefs who control the branch but not other branches. Ie, the "PR Admin" of Valikorlia does not hire and fire NATs or GATs (one would assume).

So to review, and I will make this more specific:

For this document, staff are organized as follows:
  • Manager - Chief admin of the server who speaks for the entire staff team. Reports to global administrators.
  • Server Administrator - admin of the server who governs multiple/all staff departments, can generally add/remove staff and rights to enable other staff to do their jobs.
  • Department Chief - Head of a department of staff. Examples include: GP Chief, LAT Chief, PR Chief, ET Chief, and standalone admins such as PR Admin or Business Admin. These admins oversee their area of expertise and do not control other departments.
  • Department Staff - Specialist in some area of server staff duties. Examples includE: GP, FAQ, PR, ET, NAT, GAT, LAT, Ganis, SFX, etc.
  • Department Trainee - Staff in training, who may report to Department Staff with more experience, or the Department Chief directly. Might not have full rights and/or responsibilities associated with their position.

I think this is much more clear now?
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  #41  
Old 08-04-2008, 09:42 AM
HoudiniMan HoudiniMan is offline
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I had the idea, and many agreed, it would be best to separate job descriptions from the rules and make two threads. So, from this point on let's focus on rules and not so much duties or "managers must ________".

So the difference here is:
Provide training to new staff is a duty.
Do not ban people just because you hate them is a rule.

This is a pretty fuzzy distinction, I know, so if you want to discuss something and you aren't sure then go ahead. Just know that I'll be making a new thread for job duties where we can hammer all that out later.
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  #42  
Old 08-04-2008, 10:14 AM
HoudiniMan HoudiniMan is offline
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More clarification:

Quote:
Once you upload a file into the File Browser you may not remove it if you decide to quit or disagree with the other staff. Content you submit will not be removed except under special circumstances (e.g. Manager hires you, you upload whole town of levels, Manager fires you for no reason).
Also updated in first post.
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  #43  
Old 08-04-2008, 12:46 PM
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Quote:
Originally Posted by LoneAngelIbesu View Post
I don't think staff weapons are that bad. I understand if they interfere with built-in commands (warpto, etc). But, for instance, Valikorlia has commands like /editplayer, /warpother, /summon, /setguild, etc. What's so bad about things like this, as long as everything is logged (as it is on Valikorlia)?
Well, the reason I use the word "reinvent" is because things like scripted "warpto" or "warpother" are reinventing what's already there. In which case, it would be better from not only a security aspect, but also an organisational aspect, to just use the RC rights. I don't have a problem with things like "summon" because they aren't really needlessly reinventing; they are not strictly already existing functionality.
  #44  
Old 08-04-2008, 02:03 PM
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Quote:
Originally Posted by cbk1994 View Post
I agree, however, rclog.txt is always read-only.
Wrong. You can rename it to rclogINSERTWHATEVERYOUWANTHERE.txt. For example, I rename mine to something like this after each month:

rclog-july-2008.txt
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  #45  
Old 08-04-2008, 02:44 PM
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Quote:
Once you upload a file into the File Browser you may not remove it if you decide to quit or disagree with the other staff. Content you submit will not be removed except under special circumstances (e.g. Manager hires you, you upload whole town of levels, Manager fires you for no reason).
Perhaps try and list more reasons than just the one. Also, this example could perhaps be reworded, to (I assume) emphasise a hire, upload and firring in a short amount of time. So that people don't read anything into it isn't supposed to provide!
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