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  #1  
Old 04-24-2010, 01:50 AM
sarah_nightshade sarah_nightshade is offline
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more support needed

i been trying to contact tig to solve a issue im having with one of my accounts and it just seems like weeks befor he even answers me :/ so my opinion is graal needs better account support
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  #2  
Old 04-24-2010, 01:54 AM
cbk1994 cbk1994 is offline
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They definitely need better support.

You might try emailing [email protected] for account support if you haven't received a response from Tig yet.
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Old 04-24-2010, 02:00 AM
Cubical Cubical is offline
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It would be nice to have an in game support center like era has and then one accessible through the site for account/game issues that cannot be handled through the in game issues.
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  #4  
Old 04-24-2010, 02:13 AM
gravator gravator is offline
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Have you contacted Ibonic? he is in account support, i'm guessing Tig is quite busy with many things already, so it would take time to help out the many people that turn to him for assistance.
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  #5  
Old 04-24-2010, 02:19 AM
fowlplay4 fowlplay4 is offline
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I'm pretty sure Ibonic (as a global) hasn't been around for a year or two now, so that's probably not something to suggest at all.

OP is also bottlenecking itself by only PMing Tig.
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Old 04-24-2010, 02:40 AM
FuManchu FuManchu is offline
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Email [email protected], he's good and seems to be active atm
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  #7  
Old 04-24-2010, 03:44 AM
Cloven Cloven is offline
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Don't feel bad, I've been waiting for a backup of Delteria Dev to be placed on Delteria for over a month and the best I've received so far was from TSA, who said that while he'd try to get a message through for me I probably shouldn't expect much because there is no communication from the CJ team.

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Old 04-24-2010, 03:57 AM
TSAdmin TSAdmin is offline
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Quote:
Originally Posted by fowlplay4 View Post
I'm pretty sure Ibonic (as a global) hasn't been around for a year or two now, so that's probably not something to suggest at all.

OP is also bottlenecking itself by only PMing Tig.
Ibonic quit years ago. He has no global rights of any kind.

Also, yeah. It's rather hard to suggest "More support" when you're only contacting ONE person in a team. As mentioned in the thread, I'm sure one of the whole team, including myself, can help you if you e-mail "accounts AT graalonline.com"
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  #9  
Old 04-24-2010, 09:02 AM
xAndrewx xAndrewx is offline
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Yeah, TSA helps me alot with problems
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Old 04-24-2010, 11:55 PM
papajchris papajchris is offline
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Ibonic quit years ago. He has no global rights of any kind.

Also, yeah. It's rather hard to suggest "More support" when you're only contacting ONE person in a team. As mentioned in the thread, I'm sure one of the whole team, including myself, can help you if you e-mail "accounts AT graalonline.com"
now how are people made aware of this. Is there a link to the global's emails on the server list page of graal? Or is it word of mouth...
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Old 04-25-2010, 12:00 AM
cbk1994 cbk1994 is offline
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now how are people made aware of this. Is there a link to the global's emails on the server list page of graal? Or is it word of mouth...
There's this, but it's outdated and not well publicized.
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Old 04-25-2010, 01:18 AM
fowlplay4 fowlplay4 is offline
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There's currently a news post with the support information, but it'd be helpful if there was something more permanent in the client and the support redirect that's still in a lot of people's sigs pointing to something useful would help.
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Old 04-25-2010, 01:21 AM
Fulg0reSama Fulg0reSama is offline
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Quote:
Originally Posted by Cloven View Post
Don't feel bad, I've been waiting for a backup of Delteria Dev to be placed on Delteria for over a month and the best I've received so far was from TSA, who said that while he'd try to get a message through for me I probably shouldn't expect much because there is no communication from the CJ team.

<insert fitting emote that doesn't exist>
?
?

Could bust out a custom one but that's closest you've got for using.
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  #14  
Old 04-25-2010, 02:06 AM
WaDaFack WaDaFack is offline
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I made a thread about this already.
I just Forum PMd TSAdmin about my "no reason global ban" this morning, whom claims he checks his mail EVERYDAY, and yet I'm still waiting.

My conclusion? They don't care.
If you're going to apply for something that requires your time, than please. . . be loyal or do your job properly.


If Graal has been around for 10+ years, and this is only a problem now, than you know whos to blame.
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  #15  
Old 04-25-2010, 02:18 AM
James James is offline
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honestly i'm surprised we still have forums
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