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  #31  
Old 04-12-2009, 06:54 PM
cyan3 cyan3 is offline
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Originally Posted by CABAL49 View Post
Wasn't John already an EM, FAQ, and kinda a GP before this?
John is also the assistant FAQ Admin.
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  #32  
Old 04-13-2009, 05:54 AM
Zeltino Zeltino is offline
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Originally Posted by Tigairius View Post
Actually, it's very important that the FAQ is very personable and friendly, where as GPs and EMs don't have to require that trait as much. The FAQ team is a friendly face for our players, if you have a question, a FAQ should respond in a friendly manner and be willing to show them and have a lot of patience. It requires a very special personality to be a good FAQ member because it requires patience, understanding and knowledge.

When hiring any FAQs I always try to examine their psyche before making any final decisions to ensure they will do well as a FAQ and treat the players respectfully as I'm sure Felix and John do as well.
Are you saying we EM's aren't friendly?!
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  #33  
Old 04-13-2009, 05:00 PM
Ravenblade1979 Ravenblade1979 is offline
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@Pojo: Sorry as much as that sounds nice it would never work.

Gratz to the 3 new GK Police.
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  #34  
Old 04-13-2009, 06:08 PM
cyan3 cyan3 is offline
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Originally Posted by Zeltino View Post
Are you saying we EM's aren't friendly?!
All staff members should be friendly but it is specially required as an FAQ because we can be dealing with many questions at the same time from different people which slows down the time it takes to answer the questions. In this sort of situation we have to be friendly and informative while answering the questions as quickly as possible to help other players that also need questions answered.

Yesterday is a perfect example with around 80 players online most of the day.

Last edited by cyan3; 04-13-2009 at 06:24 PM..
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  #35  
Old 04-13-2009, 11:34 PM
kia345 kia345 is offline
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Originally Posted by Ravenblade1979 View Post
@Pojo: Sorry as much as that sounds nice it would never work.
Ravenblade disapproves of my ideas, it's official: They're awesome suggestions.
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  #36  
Old 04-14-2009, 12:31 PM
WanDaMan WanDaMan is offline
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Great news! Congratulations guys. Good luck!!
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  #37  
Old 04-15-2009, 02:12 PM
MajinDragon MajinDragon is offline
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Congrats to two of the three GP's.
Hope the rules are upheld, already had to school some people on justice.
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  #38  
Old 04-15-2009, 06:01 PM
cyan3 cyan3 is offline
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lready had to school some people on justice.
If your talking about the earth to dust incident in the easter dungeon I would class it as harassment if done multiple times to a single person just to annoy them.
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  #39  
Old 04-15-2009, 06:16 PM
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  #40  
Old 04-15-2009, 07:59 PM
Ravenblade1979 Ravenblade1979 is offline
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@Pojo: first off lol...secondly I said it was a good idea but really wouldn't work out. Too much on one person would just take a toll on them.
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  #41  
Old 04-15-2009, 08:53 PM
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Quote:
Originally Posted by Ravenblade1979 View Post
@Pojo: first off lol...secondly I said it was a good idea but really wouldn't work out. Too much on one person would just take a toll on them.
Psht. I'd do em all.
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  #42  
Old 04-15-2009, 11:02 PM
kia345 kia345 is offline
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It's not as hard as you're making it out to be, EMs typically handle all three of those jobs anyways. I've taken care of several scamming incidents, and I answer more than my share of questions. And up until recently, I had 5-7 events a day going on. As for the "GP" factor, I never touched on harassment and the like, because I was an EM, but I wasn't about to let someone scam some new player right in front of me in plain view. I feel I handled that pretty good too.

It's not hard.
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  #43  
Old 04-16-2009, 04:12 PM
Ravenblade1979 Ravenblade1979 is offline
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@Pojo: I know what you mean by that but having everything in one, although may be a good idea probably isn't a good idea. I know a EM can handle all 3 jobs but its apparent thats not how Tig wants this to happen. Maybe in the future they will use your idea though.
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  #44  
Old 04-16-2009, 04:41 PM
cyan3 cyan3 is offline
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Quote:
Originally Posted by Ravenblade1979 View Post
@Pojo: I know what you mean by that but having everything in one, although may be a good idea probably isn't a good idea. I know a EM can handle all 3 jobs but its apparent thats not how Tig wants this to happen. Maybe in the future they will use your idea though.
Th Events Masters could do the job on a very small scale but it would be extremely hard for them to do all 3 jobs full time.
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  #45  
Old 04-16-2009, 10:03 PM
Zeltino Zeltino is offline
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Originally Posted by cyan3 View Post
Th Events Masters could do the job on a very small scale but it would be extremely hard for them to do all 3 jobs full time.
Agreed. I think I'd rip all my hair out if I had to constantly answer questions.

But I do enjoy helping new players and I have and do answer many questions a day.

I've also had to deal with hackers and scammers.

I think GK jobs overlap a decent bit. FAQ's are able to help in events (and sometimes do), and can also act as a GP to enforce rules in some instances. EMs help answer questions and also act as a GP to enforce rules sometimes. GP's should, and probably do, help answer questions and assist (sometimes) in events.

I do like that these jobs are separate though. I think it's quite possible that any staff member currently could handle all 3 jobs as one, but I think it's a lot less stressful that the jobs are panned out.
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