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Old 06-09-2014, 10:30 PM
Jhinsavage Jhinsavage is offline
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Support team nonexistent

If I can't complain here where can I complain? I'm not the only one who's emails aren't getting read and quite frankly it's getting ridiculous. I've sent over 10 emails regarding my lost account over the past 3-5 months with no answer. Ive also seen a lot of people complaining about this on servers lately so I know it's not just me
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Old 06-09-2014, 11:54 PM
PhantosP2P PhantosP2P is offline
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Have you been using this site: http://support.toonslab.com/ ? It seems to have the best response time of any other support option.
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Old 06-10-2014, 02:51 AM
Sinkler Sinkler is offline
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Quote:
Originally Posted by Jhinsavage View Post
If I can't complain here where can I complain? I'm not the only one who's emails aren't getting read and quite frankly it's getting ridiculous. I've sent over 10 emails regarding my lost account over the past 3-5 months with no answer. Ive also seen a lot of people complaining about this on servers lately so I know it's not just me
There were issues with the previous e-mail system and have moved towards a more effective support center.
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Old 06-10-2014, 03:11 AM
fowlplay4 fowlplay4 is offline
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u should put that in ur signature sinkler
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Old 06-10-2014, 05:18 PM
Minoc Minoc is offline
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Originally Posted by Sinkler View Post
There were issues with the previous e-mail system and have moved towards a more effective support center.
What sort of issues could a basic e-mail system possibly have that warrant a complete lack of responsiveness?
And if such issues exist, why haven't you publicly addressed them, instead of having players desperately waiting months for a response?
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Old 06-10-2014, 05:34 PM
Jakov_the_Jakovasaur Jakov_the_Jakovasaur is offline
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Originally Posted by Sinkler View Post
There were issues with the previous e-mail system and have moved towards a more effective support center.
Quote:
Originally Posted by Minoc View Post
What sort of issues could a basic e-mail system possibly have that warrant a complete lack of responsiveness?
And if such issues exist, why haven't you publicly addressed them, instead of having players desperately waiting months for a response?
also the support center is ridiculously over-due, why havent pwa been openly pressuring the owners to deliver it sooner?

after all, if the lack of a support center has been preventing the ability to do the job, then what has there been to lose?
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Old 06-10-2014, 06:07 PM
Darlene159 Darlene159 is offline
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Moved thread as it doesn't belong in the hiring forum
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Old 06-10-2014, 06:42 PM
Stephen Stephen is offline
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Originally Posted by Jakov_the_Jakovasaur View Post
also the support center is ridiculously over-due, why havent pwa been openly pressuring the owners to deliver it sooner?

after all, if the lack of a support center has been preventing the ability to do the job, then what has there been to lose?
Jerret volunteered last year after I spoke with him, he wanted to help with open source solutions readily available. Stefan was unresponsive.
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Old 06-10-2014, 08:41 PM
Jakov_the_Jakovasaur Jakov_the_Jakovasaur is offline
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Jerret volunteered last year after I spoke with him, he wanted to help with open source solutions readily available. Stefan was unresponsive.
this was something the question had already assumed

apparently tig had also been badgering him to do something similar during his tenure
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