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  #31  
Old 03-21-2010, 02:08 AM
ffcmike ffcmike is offline
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Quote:
Originally Posted by Stephen View Post
Only Stefan could implement something like that across all of Graal Online. Stefan is currently developing the client, specifically for iPhone. Hold your breath on this one and tell me how it works out for you.
I'm sure they could do with a Support Centre for the iPhone!
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  #32  
Old 03-21-2010, 02:08 AM
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Quote:
Originally Posted by Spark910 View Post
Couldn't they make their own in-client support centre system?
Because that worked so well for the RC, gani editor, etc.
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  #33  
Old 03-21-2010, 02:16 AM
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Quote:
Originally Posted by Spark910 View Post
Couldn't they make their own in-client support centre system?
That wouldn't be very useful to people who couldn't access the client for one reason or another in the first place.
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  #34  
Old 03-21-2010, 02:34 AM
Pimmeh Pimmeh is offline
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Quote:
Originally Posted by TheJames View Post
I feel that they are in it for the money now.
O RLY?
Damn dude, of course they're in it for the money. Kind of an obvious statement...

I do think that there should be easy support though, so for the rest I concur. But this statement was just.... Duh!

If you had a game that was played by a decent amount of people, would you want to make as much money out of it as you can? Or would you rather live hanging from your nails?
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  #35  
Old 03-21-2010, 03:16 AM
Inverness Inverness is offline
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Just because Graal has GUI controls doesn't mean its a good idea to make everything using them. In-game suppport center for anything but local server issues is a terrible idea.
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  #36  
Old 03-21-2010, 03:18 AM
Stephen Stephen is offline
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Quote:
Originally Posted by Inverness View Post
Just because Graal has GUI controls doesn't mean its a good idea to make everything using them. In-game suppport center for anything but local server issues is a terrible idea.
Making the support center accessible via client? Great idea.
Making the support center only accessible via client? Bad idea.

We're at the stage where, if this weren't a fictitious scenario, we could make that decision.
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  #37  
Old 03-21-2010, 03:39 PM
Darklux Darklux is offline
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I still don't like that we are paying like customers, yet are treated like coworkers that can't expect any official updates from above.

If the support center is buggy - upload a mantis or flyspray. They are updated regularly by the development communities and seem to do their job quite well...
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  #38  
Old 03-21-2010, 04:22 PM
Umat Umat is offline
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A solution is to not put a potentially buggy web application on the same server as very important data and update it regularly to the latest version. :P
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  #39  
Old 03-21-2010, 05:07 PM
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Maybe this is why I dont pay for this game anymore? Anyways why should graal players have to pay and develop things for themselves for them to enjoy?

Theres no common sense in that...Thats just like paying a company so you can work for them. Makes no sense, id rather have a game in which I get good entertainment for a good price.

Seems like we are all just throwing cash into stefans pocket and getting nothing back in return?

Because this topic majorly pisses me off im not going to continue with my full opinion. I can say one thing though, I will not contribute a single dime back to this game again unless theres some major improvements.

Trial for 6 months now and proud of it.
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  #40  
Old 03-21-2010, 05:10 PM
Inverness Inverness is offline
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Quote:
Originally Posted by Stephen View Post
Making the support center accessible via client? Great idea.
Making the support center only accessible via client? Bad idea.

We're at the stage where, if this weren't a fictitious scenario, we could make that decision.
Yea that is a good point. Accessible by client is a good idea. Perhaps integrated with the server's local support services.
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  #41  
Old 03-21-2010, 06:05 PM
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Quote:
Originally Posted by TSAdmin View Post
That wouldn't be very useful to people who couldn't access the client for one reason or another in the first place.
Yeah this was a thought too, as is those who cannot login!

Then they could make their own web based version perhaps? Who knows. Still, something other than e-mail is probably necessary sooner than later. One of the reasons they agreed to the support centre the first time around was a global staff took leave for whatever reason leaving about 300 e-mails unanswered!
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  #42  
Old 03-21-2010, 06:15 PM
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Quote:
Originally Posted by Spark910 View Post
Yeah this was a thought too, as is those who cannot login!

Then they could make their own web based version perhaps? Who knows. Still, something other than e-mail is probably necessary sooner than later. One of the reasons they agreed to the support centre the first time around was a global staff took leave for whatever reason leaving about 300 e-mails unanswered!
There are tonnes of OEM Helpdesks.
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  #43  
Old 03-22-2010, 01:50 AM
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Quote:
Originally Posted by Inverness View Post
Yea that is a good point. Accessible by client is a good idea. Perhaps integrated with the server's local support services.
Yeah, look, if they cannot run a web application reliably, I doubt they will manage a web application plus an in-client application in parallel.
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  #44  
Old 03-26-2010, 08:50 PM
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