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  #1  
Old 02-15-2011, 06:13 PM
Soala Soala is offline
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???
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Old 02-15-2011, 06:20 PM
Galdor Galdor is offline
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Old 02-15-2011, 07:00 PM
Soala Soala is offline
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been 4 Days I sent a request, didn't get a reply so I was wondering if it was down or something.
  #4  
Old 02-15-2011, 07:10 PM
Tigairius Tigairius is offline
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Hello, if there is some issue that is an emergency, feel free to contact any member of the PWA via forum PM. In your email, you should have received an automated response that explains your possible wait time of 1-3 business days (with times fluctuating further under circumstances of ticket inflation). We try to answer emails in that amount of time, but make no promises.
If you did not receive an automated response, then we probably didn't get your email and you should re-submit it.

I apologize for any inconvenience.
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  #5  
Old 02-15-2011, 07:23 PM
Soala Soala is offline
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I usualy get the automated email, but this time it went into my spam box somehow...
thanks for the reply
  #6  
Old 02-16-2011, 05:01 AM
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1-3 business days? Seriously? o_o
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  #7  
Old 02-16-2011, 05:16 AM
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  #8  
Old 02-16-2011, 05:22 AM
kia345 kia345 is offline
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1-3 business days? Seriously? o_o
If the excuse isn't "because we are swamped with iPhone related issues", then everyone associated with that email is an idiot and doesn't deserve to manage anything more complex than a blender.
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Old 02-16-2011, 05:29 AM
TSAdmin TSAdmin is offline
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If the excuse isn't "because we are swamped with iPhone related issues", then everyone associated with that email is an idiot and doesn't deserve to manage anything more complex than a blender.
Hm, I'm not setting up a "hang crap on them" party. It is a tedious task at times. I'm just honestly quite shocked that such leniencies need to be in place in a team of 4 people. Totally honest shock.

In response, though, unless things have changed - iPhone servers have their own line of support. EG: Classic iPhone's e-mail support is [email protected] and messages intended for them sent to Support would be forwarded by Support staff.
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  #10  
Old 02-16-2011, 05:49 AM
kia345 kia345 is offline
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Hm, I'm not setting up a "hang crap on them" party.
I am, Graal's community is hardly large enough that the small fraction of people having problems submitted to the support email could have to wait three days for a response.
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  #11  
Old 02-16-2011, 06:20 AM
Fulg0reSama Fulg0reSama is offline
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I am, Graal's community is hardly large enough that the small fraction of people having problems submitted to the support email could have to wait three days for a response.
Considering the information about seperate supports; I agree with you Pojo.

If there's anyone actually looking closely at the support email (even worse multiple) for it to take even more than one day total is ridiculous and there's no excuse for that.
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Old 02-16-2011, 06:29 AM
Doahh_p2p Doahh_p2p is offline
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I never receive a response anyways.... its been weeks.
  #13  
Old 02-16-2011, 03:01 PM
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I can't see why anyone in their right mind would want to be a PWA. When is it ever okay or fun to do someone else's *****-work for free?

Three days is understandable for the people who aren't getting paid, but the people who are making money off of us have no excuse for not providing better support.
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  #14  
Old 02-16-2011, 05:27 PM
kia345 kia345 is offline
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Three days is understandable for the people who aren't getting paid
Not if you volunteer.
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  #15  
Old 02-16-2011, 05:36 PM
fowlplay4 fowlplay4 is offline
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You know what's cooler than a support email? A support center.
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