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  #136  
Old 10-05-2010, 10:07 PM
DustyPorViva DustyPorViva is offline
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Quote:
Originally Posted by xAndrewx View Post
So how would you approach the matter?
Consistent support actions.
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  #137  
Old 10-05-2010, 11:01 PM
fowlplay4 fowlplay4 is offline
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Graal needs a button, or a page that players will be able to find when they need support for the game.

The site was actually updated and removed the support option but clicking Help still sends you to http://support.graalonline.com/kingdoms/support/ which still points you in the direction of a non-existant supportdesk but support.graalonline.com should re-direct to contact page anyway though. Props for that change.

I have to give this information to players who need global help, if they can't find the information on the website.

Quote:
For account specific support (Forgot password, etc.):

[email protected]

For general server support (Server-specific bans, etc.):

[email protected]

Graal Contacts can be found here:

http://forums.graalonline.com/forums...cement.php?f=4
A Support button could be easily added to the Start Taskbar, and could pop up that information in a GUI.
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  #138  
Old 10-05-2010, 11:03 PM
PepperTheCat PepperTheCat is offline
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Quote:
Originally Posted by fowlplay4 View Post
A Support button could be easily added to the Start Taskbar, and could pop up that information in a GUI.
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.
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  #139  
Old 10-05-2010, 11:30 PM
xAndrewx xAndrewx is offline
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Yeah, Era has a support center too which is fab.
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  #140  
Old 10-06-2010, 12:08 AM
Dnegel Dnegel is offline
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Quote:
Originally Posted by PepperTheCat View Post
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.
Who are you?
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  #141  
Old 10-06-2010, 12:47 AM
Crono Crono is offline
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Quote:
Originally Posted by PepperTheCat View Post
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.
speaking in third person like a boss i see
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  #142  
Old 10-06-2010, 01:17 AM
jkldogg jkldogg is offline
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Quote:
Originally Posted by fowlplay4 View Post
stuff
Love the attached pic. =]

lol @ you saying lol
lol @ useless

Haha.
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  #143  
Old 10-06-2010, 03:40 AM
Herb_P2P Herb_P2P is offline
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Ya im sticking to v5
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  #144  
Old 10-06-2010, 03:43 AM
jkldogg jkldogg is offline
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v6 is a lot better for windows 7 64bit, but it uses a lot of CPU at times
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The best post ever made on the graal forums.
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  #145  
Old 10-06-2010, 08:32 AM
xAndrewx xAndrewx is offline
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speaking in third person like a boss i see
Haha- how'd you know it's him?
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  #146  
Old 10-06-2010, 09:32 PM
jkldogg jkldogg is offline
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bug:

on era, if you're updating, installing, or uninstalling a program era will freeze/crash
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The best post ever made on the graal forums.
After playing Graal Online for many years, JKL decides to make a forum account. Isn't life funny?
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  #147  
Old 10-06-2010, 10:15 PM
Tigairius Tigairius is offline
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Quote:
Originally Posted by Herb_P2P View Post
Ya im sticking to v5
Not sure if you realize, but comments like this actually don't improve the client. Keep in mind, switching to v6 won't always be a choice, and it will be forced eventually.
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  #148  
Old 10-06-2010, 11:18 PM
fowlplay4 fowlplay4 is offline
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Originally Posted by Tigairius View Post
Not sure if you realize, but comments like this actually don't improve the client. Keep in mind, switching to v6 won't always be a choice, and it will be forced eventually.
Another important thing to consider is that the client is a ****ing beta client. Yes I did have to that much emphasis into it.
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  #149  
Old 10-07-2010, 12:05 AM
jkldogg jkldogg is offline
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bug:

when double clicking the graal icon in the tray menu, PM doesn't open like in v5 :[
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The best post ever made on the graal forums.
After playing Graal Online for many years, JKL decides to make a forum account. Isn't life funny?
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  #150  
Old 10-07-2010, 01:25 AM
Jiroxys7 Jiroxys7 is offline
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Quote:
Originally Posted by jkldogg View Post
bug:

when double clicking the graal icon in the tray menu, PM doesn't open like in v5 :[
post it here
http://forums.graalonline.com/forums....php?p=1604560
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