Question regarding subscriptions

[kia345]

This may have been brought up before, but I recently purchased the gelat Gk subscription on one of my accounts, and rather than adding the 14 days onto the older subscription, it added it as another subscription. Will I lose one day from both of these each day, or lose the 14 and then the 17 when the previous one has run out (or vise-versa)?

[Crow]

Originally Posted by kia345

This may have been brought up before, but I recently purchased the gelat Gk subscription on one of my accounts, and rather than adding the 14 days onto the older subscription, it added it as another subscription. Will I lose one day from both of these each day, or lose the 14 and then the 17 when the previous one has run out (or vise-versa)?

Unfortunately, you will lose both at once. So you only have 3 days more. I still think this should be changed, since the old subscription system was additive aswell.

[Tigairius]

Originally Posted by Crow

Unfortunately, you will lose both at once. So you only have 3 days more. I still think this should be changed, since the old subscription system was additive aswell.

Wow... that's dumb.

[cbk1994]

It's not? So I wasted like $5 upgrading early?

Next time I shall wait until down to like ... nothing.

This REALLY should be changed.

[kia345]

If so, then I just might take advantage of this.

Originally Posted by HoudiniMan

Legal threats should go through the support center.

I paid for 14 days. I expect 14 days to be added to what I've got.

[kia345]

Bumping because you've ignored my support tickets.

[napo_p2p]

Wow that really sucks. The system needs to be fixed ASAP.

[Felix_Xenophobe]

bump for justice

[TSAdmin]

Observe your time as a single day goes past. I noticed the same thing when I added time for myself, and if I remember correctly, I had 12 days left, and added a year, but where 365(6) days would appear, it had 377(8) days, and yes, it did count down as the 12 days counted down, but really, I did still get the extra year.

[kia345]

Both days are still going down.

You'd think something tagged

Priority: High

wouldn't end up

Status: Not Viewed

[kia345]

Bumping because Graal's administration checks neither forums or support tickets periodically. Criminal acts should be treated like the holy grail rather than swept under the rug.

Notice how I gave you guys money for electricity, housing, bread, etc, yet I get nothing in return, because of your lack of warnings and misleading, I don't even get the 2 weeks I paid for. My subscription will run out before my original one does.

[CABAL49]

How do they expect to make money if they don't fix a problem like this?

[BigBear3]

I endorse PoJo completely and will kill any who stand in our way.

[Drakeero]

If this is true, it does count as somewhat dishonest.

[TSAdmin]

Have you tried Forum PMing any of these guys. If they're anying like myself, I like to get notified via e-mail or notification that I have a new message. Might be worth while seeing if any of them will read the Forum PM linking it to this thread.

[kia345]

I leave it up to them to do their job.

[cbk1994]

If I were you I would get my lawyer to attack them, but of course,

Originally Posted by HoudiniMan

Legal threats should go through the support center.

And I doubt that one would ever get replied to.

[kia345]

Yeah, I'm suing for a little over $5.


Don't tempt me Graal!

[kia345]

Bumping because I want to see this at least to be acknowledged

[Felix_Xenophobe]

Bump for justice

[cbk1994]

If you pay for two weeks, and it runs out before your original subscription does ...

That's some ****ed up ****

[Kirble]

Has it been answered? If not...


::bump::

[kia345]

Private Message: Subscription problem
Recipients: Stefan

He was online when I sent it.

Priority: High
Status: Not Viewed

I'm glad Houdiniman's such a "Compulsive Support Center Checker", and to think, he was last active yesterday!

[kia345]

Originally Posted by Felix_Xenophobe

Bump for justice

[CABAL49]

For The Republic

[Felix_Xenophobe]

justice etc.

[kia345]

They'll check, eventually.

[xAzerothx]

They're avoiding it, they answered my support ticket within the day I posted it.

[kia345]

Originally Posted by xAzerothx

They're avoiding it

Duh, and it's ignoring important things such as this that create Veloxs and KuJis

[pooper200000]

I had the same problem with my Zone subscription. He answered saying he would fix it. Then after it ran out he added the extra days of subscription. It took like 2 weeks total.

[Vulcan]

Not every staff member has access to the Billing department of the Support Center. For example, Forum Staff have access to forum tickets and PWA have access to PW tickets. Just because a ticket in one department was answered doesn't mean a ticket in Billing has been ignored. Unixmad is the one who handles the billing issues and from what I understand, he's been busy lately. The issue should be taken care of in due time.

Additionally, if you don't feel that Graal's Billing Support is adequate, you can still dispute payments with your bank and/or PayPal.

[kia345]

Originally Posted by Vulcan

he's been busy lately.

Then he should give up on Graal. If he's too busy to even acknowledge problems, he's too busy to handle Graal period.

[cbk1994]

Originally Posted by kia345

Then he should give up on Graal. If he's too busy to even acknowledge problems, he's too busy to handle Graal period.

That's along the lines of what I am thinking.

You can't be too busy to run your own business.

[Pimmeh]

I find it horrible that someone like Stefan didnt even POST in this thread.
I mean, he could easily add your subscription manually and replace the other two with one that has all the days...
SHAME ON YOU!

[Vulcan]

This doesn't need to turn in to a bashing thread. If you have an issue, make a support ticket and it will be taken care of.

Thread Closed.

[Admins]

Just to clarify: The old subscriptions are completely different to the new ones, that's why stacking them isn't working as simple and must sometimes be made manually. In general stacking subscriptions is working fine though.