graal.net problem

[Mykel]

I don't really feel like waiting forever on a support ticket, so:

I'm trying to make my graal.net account.

I enter my login name as Mykel.
I put my password in.
I put my e-mail in.

After all of this I get a message that says:
"Your Email and Password must match the Email and password of your Main Graal VIP, GOLD account"

They do match. I am 100% sure they match what my current password and e-mail are.



[edit]

I saw that it said to not use caps in the account name part, so I entered my username as "mykel", but I still get the same error.