GK major problem

[myth-simba]

There are items disappearing in people's houses. one of my items disappeared too. an evil bomy helm +10.

I have submitted a ticket on graal support about this. its been 3 weeks or so and still no reply.

if you don't want to help me or cannot be bothered all you have to do is say so.
i been waiting for help by staff members for a long time now and i am starting to lose faith in the graal staff.

VIP accounts don't seem to get a great advantage also as some have had this problem and also recieved no help.

Please contact me and give me the help that i have paid money for.

I feel it is very unfair... a scammer scams you or steals an item they get sorted out yes? A glitch takes your items and nothing happens??
i feel these issues need sorting out.
as a glitch can take more than 1 person's stuff.