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Originally Posted by Trevor
FAQs (which I think is a horrible name) should answer questions and that is all. There is no reason for them to warp to a player to do that. For a person to be a FAQ they should have sufficient knowledge of a server, enough so to answer questions without warping to a player.
I imagine you are relating helping to quests and the like, so I'll give my input on that.
Quests are designed to be for the players to figure out on their own, not for a FAQ to walk them through it. What is the point in the time it took to make the quest if a FAQ helps a player through it?
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Nah, most people know I'm not a fan of what I call "non-essential staff", but I will admit that once or twice I've seen things put to use. Whether or not it is 100% needed, I will say I've seen FAQ's put to good use if they apply themselves, and warping to players sometimes does help. It's easier to "show people what to do" than tell them, and this does not always relate to quests.