[ariella]

I understand both sides of the arguement. For Stefan and Unixmad (and anyone else associated with Graal), I'm sure work more hours then can be even be imagined to keep Graal alive and well. I give them all alot of credit to manage to still "care about providing service" despite the repeated complaints they receive vs. the thank you's.

But as a "paying customer" I also understand the frustration of wondering what's happening when 6 or even 12 hours go by and I still cant log on to the game. While I'm sure there is good explination for the server being down, I think the frustration as a player comes more from "not knowing what's hapening vs. the server just being down".

Bottom line, when I'm sitting there waiting (patiently or not) for the server to re-boot, I have no idea if it's just a technical issue that will be resolved soon, or if Stefan has finally got fed up, called it quits, unplugged the server and move to the North Pole.

Perhaps just a little area on the forum, that updates the customer on technical problems and estimated up time would make us feel a little less helpless and a little more understanding.