Read this:
Should it appear that your character or its tools/items has changed unexpectedly, subscribers may inform us in the Graal2K forum for bug reporting or by speaking to the appropriate Staff directly. GraalOnline staff will attempt to investigate the problem, and may, at its sole discretion, authorize adjustments to your character or inventory. Some Staff members are empowered to make many on-the-spot decisions about replacement, but some situations will require approval from GraalOnline management.
That means that someone has to look at the logs and other carp to find out the problem
