Quote:
Originally Posted by bloodykiller
the support centre is the least effective way of getting things done
but ok, i'll send in a ticket regarding 5-6 glitches i've found which are very easy to be fixed..i'll let you know how much time it takes
btw i got a hold of jem and he fixed the prices, very effectively
|
It's the
most efficient way to get something done, which is why its model is used by most companies offering text-based support. What's not efficient is PMing staff members, who then have to stop what they're doing to get all the details they need out of you and are then expected to solve it
right away.
If it's taking a while to get a response, it's because the glitches are less important than you think they are. There are lots of glitches on Era. It's not necessarily a priority to fix them all, even small ones, when time can be better spent doing other stuff. Go look at the bug tracker of any large (or understaffed) project, and you'll see what I mean.