[cbk1994]

This suggestion doesn't address the real problem. It's already easy to contact a global over IM, and in my experience, Stefan responds to urgent emails very quickly (either via reply or getting on the server, often within 5 minutes). It's often harder to contact the server manager than it is to contact a global.

There certainly needs to be better and faster support for players (a support center would go a long well toward helping, but keep in mind we still had lots of complaints about slow support even when we had one), but the kind of solution OP is proposing isn't really useful except in emergency situations (e.g. the server is resetting people on login and we need a global now).