[Unkownsoldier]

It's not really fair to expect them to respond. If you look at most games when do you ever talk to the developers/creators/etc? You usually speak with trained customer service/tech support people who either relay the message to the developers or can fix the problem themselves. The reason developers aren't the ones who speak with the user (it would be more efficient if they did) is because they don't have the time to balance responding to players and working on the game. In the case of the Graal management, we have none of these tech support people so now Stefan has to balance his time between developing and responding, and who can blame him if he chooses to put more time into developing. So I think it would be wise if they hired at least one person who could communicate with the players interms of issues, updates, etc. They need a person to have the identity of someone who can help, more so the face of a brand.