[ffcmike]

Originally Posted by Door

To be perfectly honest, it's the duty of customers to complain. I know that might sound silly, but I genuinely mean it.

If no one complained about products or services, quality would continue to fall (or at the VERY least never improve). Developers should never run a company the way they want--a business is run to get customers, so it should always be run the way the customers want. However, complaining serves a different purpose on Graal. Because it does not actually push Stefan and Unixmad to make changes, it has simply become a pastime of players.

In fact, Stefan and Unixmad should be thankful that Graal has such a massive complaining community. Without this, most people would probably leave. A lot of people probably stick around because they think complaining will eventually lead to improvements--especially since they complain in such great numbers. Complaining gives a whole lot of Graalians purpose when they normally would have none. They certainly aren't offered anything better to do in the actual game. At this point, complaining is part of Graal's content and gameplay.

So yeah, complaints pretty much save Graal's butt on a regular basis.

You're welcome, Stefan!

"It now costs 1000 gralats if you wish to file a complaint".