I can't find any emails in the support inbox from the email address assigned to your account. Did you send it to the right place? (
[email protected]). In future, might be a good idea to request both a read and a delivery receipt so you can confirm whether or not we have received the email. It's also possible to forum PM us.
I've logged on Dev Trexaty and can see your IP address is currently set at *.*.*.* . When you try and login, it should replace this with your current IP address. Can you please try and confirm?