When you go to graalonline.com, some people are having trouble with cookies not being saved. This can be fixed by changing your proxy settings.
The problem is that the cookies are saving per IP address you use, if your IP is fluctuating due to internet caching and/or proxies, it will recreate a new cookie based on the new IP.
It's possible that you have installed software before which changed your proxy settings with your web browsers.
To disable your proxy settings I have outlined the steps below.
Firefox- In the address bar, type "about:config" and press enter.
- In the search bar at the top, type "proxy" and press enter.
- Locate network.proxy.type and change it to 0.
- Go back to the graalonline.com website and sign on.
Internet Explorer- Click the Tools button, and then click Internet Options.
- Click the Connections tab, and then click LAN settings.
- Uncheck the Use a proxy server for your LAN check box.
- Go back to the graalonline.com website and sign on.
Thanks to Stefan for helping me figure this out.