Quote:
Originally Posted by dennis1410
A service without customers won't do well, I guess you agree here, and so I value it high that im the paying customer, such as everyone else whos playing the gold servers above the trial phase.
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We value you as a paying customer, but at the same time, you must try to be reasonable. You had the appropriate trial phase to decide if you wanted to play the game further, and you decided to do so, we never made
any promise to you that we would continue to update the server or even attempt to fix minor bugs (yet we do it anyways), and you continued to upgrade your subscription.
We try very hard to keep Graal Kingdoms in a good state but it's not always easy to fix everything right away, especially since a lot of it goes unnoticed by the administration.
I don't know if you realize this, but Graal Kingdoms is not my only responsibility, so I rely on the players to report any bugs whenever they can. Directing me to a bugs forum does not answer the questions I presented to you in order to fix the problem that you're describing, so the vicious circle will continue unless you're able to provide the proper information needed in order to fix the problem. Just like if you tell a computer tech "my computer is not working" they cannot diagnose a problem unless you describe which part of your computer is not working.
I have doubts that you're doing any "suffering" as you described, everyone on the game is treated equally and everyone has to deal with the problems equally. As Dusty said, little bugs are not our highest priority, especially with a development team consisting of mostly 1-3 volunteer developers.
When there are bigger issues at hand, it would be
irresponsible of me to concentrate on the small bugs and graphical errors that can easily be addressed at a later date.