[Mark Sir Link]

Nearly every other MMO records player chat on their servers. People don't just start reading to see "what did this guy I don't like say so I could get him banned."

The best solution would obviously be allow only Global Staff to see such logs and only investigate them if reports of abuse/harassment were reported.

Then, if the player initiating the complaint lied to waste time, they are punished.

If the player initiating the complaint had a legitimate complaint, then the person complained about is punished.

Also, screenshots are useless since you could just open up the PM log, write whatever you want in it, launch Graal, open history, take screenshots.