[cbk1994]

Originally Posted by LoneAngelIbesu

The general consensus is that development staff wear their corresponding tags (LAT, GAT, NAT, etc), so that people know who to contact.

Perhaps another way to deal with this would be to create a system for reporting bugs. Most of the time, development staff are on tag and won't respond to you. What's the point in that?

If the staff member doesn't get an RC, then the position they're in is otiose. All PR staff ever do is forward a message to the corresponding department [...] Essentially, all that's left for them to do is answer questions regarding the use of the server, which wouldn't be needed at all if you provide a decent tutorial.

The problem is that players still have questions. A lot of players don't go through tutorials, also. And, you can't answer all questions someone might have in a tutorial. I think it's quite efficient to have someone manage who the reports are going to. These people prevent staff from dealing with crazy PMs that don't relate to them or that they can't do anything about. It's like a secretary. PR staff could also deal with uploading and such, but they'd have to be given RC. It really depends on how your server works.

Departmentalizing (meaning, you have heads of departments that run the show) is essential to most servers, especially large servers. The manager deals with the huge issues and schedules, and the department heads deal with all the technical stuff. On Valikorlia, a department head as always been the person to hire staff; the manager just gets the final say-so. Consequently, department heads also do the firing.

Perhaps it could be the chiefs job to manage who is doing what task, in addition to what I've already said. However, there is no reason someone needs to be the "Scripting Admin" or whatever. They still should only get the rights needed to perform their job.

You can run your server like this, but I'll run mine how I like to (not that I run a server, but still).

All servers are set up differently, what works for one server may not work for all.

But, I definitely think that it's important that development staff have their tags on all the time, and that PR are useless.

What about when the development staff don't want to be bothered? I find it better to have the staff only be bothered with what they need to do, rather than random players asking them questions (how much does a _______ cost?, etc)

Originally Posted by Darlene159

I agree. the biggest problem that I have found is that a lot of NATs, LATs, and GATs do not want to be bothered with questions, and a lot of people feel that those staff members shouldnt have to answer players.

There is no reason that staff should be bothered with questions when a PR could easily answer the questions. This allows staff to be more productive, and only be disrupted by what is important to their job.

Originally Posted by Frankie

I don't really like it.

Why not?