Quote:
Originally Posted by Rufus
Complaining often identifies issues that the consumer feels strongly about, issues that usually need to be addressed. I'm not sure how that doesn't help, really.
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It helps address the problem, but doesn't help fix it. I think everyone wants the problems fixed. It's nice to know the problems, but then when they are the same problems being complained about over and over again it's just redundant and doesn't really solve the problem.