Quote:
Originally Posted by zokemon
1: You pay to get your own gserver which you can develop using the current features Graal has. No where does it say that cyberjoueurs is required implement any feature that you want even if you do have very valid justification for needing it. How many servers have actually made it classic since the whole server renting service became available? Zodiac, that's it. So of all those servers that get purchased, only one has actually made it. If you were a business owner, would you be investing most of your time into something that has a very low chance of success? I think not.
I'm not trying to defend him but rather give you a perspective to why he spends more of his time on the gold servers and improving the client for many others then for a single development server that doesn't hold much standing.
Not saying your server is bad, but it still ranks among the group of "has not yet succeeded" and until you prove otherwise, it will stay there.
2: You may have very valid reasons and you may be needing it more then humans need water; it still does not mean much when such a feature will not bring in very many customers, thus the lack of attention.
3: I am very calm, I'm simply trying to point out that there are more mature ways to get what you want. Who says I get a bunch of advantages when it comes to client features? Theres been maybe 2 or 3 things that I've requested my self the entire 8.5 years I've been on Graal and all of them were requested through standard means such as the Feature Request forum.
Yes, I agree. You still don't need to get angry at him though. When people talk to me like that, I usually just ignore them. I work in customer service too.
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1: This is not a matter of having server success. Nowhere in this thread did it say anything about server success. We're talking about Symphonia. NOT Zodiac. Also, If he wanted to improve the client, he should just stop mucking around with the trials and the lot. It was perfectly fine prior to Graal 5.0.
2: It may not bring customers, but it does help maintain customers.
3: You might be calm, but that is no reason to go off on people who are asking for something to improve their server.
I know that I may seem over reactive. You work in support and know how much of a pain it is. In my time on Graal, which is longer than you might have realized, there has been no support observed. I have not seen many cases of true support by the managers of this game.