Quote:
Originally Posted by Mykel
So you're saying it's extra easy for them to see when there are new tickets and new updates? So, why is there such a wait, and in some instances, no reply at all? I'm not sure what you're trying to prove.
For the GraalOnline Support Center staff, yes, I do say it's extra easy to see, since it's quite organized. Why is there a wait? Perhaps before responding, those staff wish to take the time to look into things. As I said, most no replies are from the user not giving enough information.
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A lot of people quit and come back. No surprise there. Though, that isn't the point of this thread, it's to discuss the GraalOnline Support Center, responding to the question that zell12 has asked. Stay on topic.