[TonyRivers2]

My take on all this is if you have any viable proof of wrong doing by a staff member there should be a meadeation between you, the staff person, and someone who can do something about it. This party should be non-objective and hear both sides of the arguement then have the ability to deal with it. From the player prospective a support ticket is bias to the accused as they (staff) can speak to the higher up directly and can easily convince him/her it is an issue of a player that happens to merely dislike them. Conflict cannot be resolved without the involvement of both parties. You have to include the player directly when you look into these sort of things.

Of course this will never work because you are dealing with a majority of teens and preteens that will never understand this is only a game, (despite the fact that you paid for it or how much time you spend everyday playing it) none of it is real.