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Originally Posted by VulcanP2P
Whenever an account is compromised or being shared the original owner can claim it by submitting a support ticket with the proper required information (ie: Transaction ID, Order ID, etc). The owner is told to change the password and once that is done the owner gets his/her account back. As for the other person being punished I am pretty sure that if the Account Support team found that the person using the account needed to be punished then it would be done.
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Or a password change is forced.
Like Vulcan implied, these usually aren't permanent bans.