General tech support and tickets
 

I was just thinking, the mass complaints in the past about the support centre being so slow and useless. But it's not actually the staffs fault, as theres only a few or one of them.

So why not get some new people for the support centre? Your running a service, you dont want your customers pissed off.

Hmm, I see Ibonic, Bell, Darlene and Stefan almost every day on the support center board. Can't it be that many users just go the easier way to post things on the forums instead of doing a support ticket?

Not entirely sure where you have been when people have posted things about the long wait they've had when sending support tickets. Although the speed their posts are deleted im not surprised a few people dont see them.

Im sure quite a few people would vouche for the fact the support ticket system is rather slow, nothing against the staff who are there now, but it would be easier for EVERYONE if there were people specifically for that job.

This is not the area to complain about the deletion of posts. We know there is a problem in the tech support area and posts, and we are working on the issue, and have partially resolved it.

I'm not complaining, i just thought it's something interesting to discuss.

And id like to add the people on the centre at the moment do an awesome for the ammount of them.