Graal Forums - Really need staff to check the support center

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- - Really need staff to check the support center (https://forums.graalonline.com/forums/showthread.php?t=69776)

Coolkid77742

10-31-2006 06:48 AM

Really need staff to check the support center

Would someone please check the support center? 3 Of my tickets got so old they got deleted...

bgumeny

10-31-2006 06:54 AM

Open up a support ticket for it. ;)

Coolkid77742

10-31-2006 06:57 AM

lol... not helping man, I just resent in mine :/ it is important too especially being tommorow is halloween

bgumeny

10-31-2006 07:18 AM

Generally posting on the forums doesn't help with support tickets. You could try emailing an admin, or you can just cross your fingers.

Mykel

10-31-2006 07:39 AM

Quote:

Originally Posted by bgumeny (Post 1238017)

Generally posting on the forums doesn't help with support tickets. You could try emailing an admin, or you can just cross your fingers.

Actually, it usually does a pretty good job of getting their attention.

MrAnonymous_P2P

11-01-2006 06:12 AM

Just bug em to death.

excaliber7388

11-01-2006 06:33 AM

Quote:

Originally Posted by MrAnonymous_P2P (Post 1238263)

Just bug em to death.

That doesn't work

Matt	11-01-2006 07:28 AM

I suggest forum pm'ing someone whom you know can handle your problem.

dNeonb

11-01-2006 05:16 PM

Quote:

Originally Posted by Matt (Post 1238270)

I suggest forum pm'ing someone whom you know can handle your problem.

In my opinion this is the way you can get an answer very fast.

maximus_asinus

11-01-2006 06:18 PM

Posting here and discussing the topic (as long as it isn't a personal issue) usually has the problem resolved within a few hours, as other users maybe experiencing the same issues, or have the solution.

I find that there are times that certain people dislike the question/complaint you're making and simply ignore/close the ticket, and if you open it up for discussion on the forums, you draw attention to your case, which may also get the issue resolved (an example would be about my multiguilding thread, which was created from a number of support tickets I sent, and were deleted).

excaliber7388

11-01-2006 06:49 PM

Quote:

Originally Posted by maximus_asinus (Post 1238299)

I find that there are times that certain people dislike the question/complaint you're making and simply ignore/close the ticket, and if you open it up for discussion on the forums, you draw attention to your case, which may also get the issue resolved (an example would be about my multiguilding thread, which was created from a number of support tickets I sent, and were deleted).

Or any discussion of bans, or other forums, etc

Devil

11-01-2006 11:20 PM

My tickets are always answered fast?

Admins

11-01-2006 11:42 PM

What exactly were the tickets about? I don't see many open tickets. The only tickets that take some time are things related to PWA requiring testing the playerworlds (for hosted tab), but I might be wrong

dude2020

11-01-2006 11:44 PM

Stefan, let me on Graal 3D summer D= anywayy im iped there senice i was banned on zone for 3 days which is a very dumb way to get banned on the Support Center

Coolkid77742

11-03-2006 03:24 AM

It says it was viewed no reply, PW Bans

HoudiniMan

11-03-2006 03:55 PM

Your ticket is 3 days and 8 hours old.

Tickets are not deleted at any age or time limit.

We need Stefan to answer an administrative comment left on the ticket which isn't visible to users.

Joey_P2P

11-03-2006 04:05 PM

And I have a 4 weeks old ticket about a server stealing era gfx... Status: Viewed

o hm, definitely active!

Vulcan

11-03-2006 04:07 PM

Quote:

Originally Posted by Joey_P2P (Post 1238836)

And I have a 4 weeks old ticket about a server stealing era gfx... Status: Viewed

o hm, definitely active!

Hypocritical? :asleep:

Joey_P2P

11-03-2006 04:10 PM

Quote:

Originally Posted by Vulcan (Post 1238838)

Hypocritical? :asleep:

Uhh..?

maximus_asinus

11-03-2006 04:15 PM

I had a couple guild tickets open for months, and then finally someone just closed the tickets without responding. Ibonic is the only one who has actually answered a ticket I submitted actually.

Rufus

11-03-2006 04:18 PM

Quote:

Originally Posted by Vulcan (Post 1238838)

Hypocritical? :asleep:

Zing!

Hahahaha.

hampy

11-03-2006 06:15 PM

Quote:

Originally Posted by Joey_P2P (Post 1238836)

Status: Viewed

Oh snap! I've sent many support tickets before and only 1 of them was ever answered. I also sent forum PMs, PMs in game and emails but I was never replyed to. It seems as though the only staff who reply quickly or ever are Sam and Ibonic :mad: mmmm bud bud???

Devil

11-03-2006 11:39 PM

Ibonic always replies within the day to my tickets :D

k0rupt_ed

11-04-2006 12:33 AM

Quote:

Originally Posted by Coolkid77742 (Post 1238012)

3 Of my tickets got so old they got deleted...

take a hint.. lol

Joey_P2P

11-04-2006 12:38 AM

Quote:

Originally Posted by Devil (Post 1238916)

Ibonic always replies within the day to my tickets :D

Same, infact.. he replies sometimes even an hour after.. now the PWA.. they should put on the ticket:
"You are better off finding Stefan for your problem, unless you have about 1-4 months of time to wait for your Answer. - HoudiniMan"

zim5354

11-04-2006 12:38 AM

(moonie) /close topic

GO MAKE A SUPPORT TICKET!!!

Devil

11-04-2006 12:47 AM

Quote:

Originally Posted by Joey_P2P (Post 1238951)

LOL yeah... my best ticket was replied to in like 13 minutes haha.

Coolkid77742

11-04-2006 12:55 AM

mine are never replied always take forever

Tyhm	11-04-2006 01:02 AM

Things like that, I dunno, doesn't Stefan have enough to deal with? Shouldn't someone else be responsible for tickets?

HoudiniMan

11-04-2006 05:51 PM

Quote:

Originally Posted by Tyhm (Post 1238972)

Things like that, I dunno, doesn't Stefan have enough to deal with? Shouldn't someone else be responsible for tickets?

HTML Code:

admin                 Graal Director

CheeToS          Graal Tech Support

Moonie                  Forums Admin

Vulcan                 Global Guilds Admin / Zone Staff / PWA

Schlurfy         GK Administration - Super Moderator

Zero Hour         Graal Kingdoms

Ibonic                 Assistant Game Master

Kamuii                 Super Moderator

HoudiniMan         Playerworld Administrator

Stefan                 Director

Lyndzey         Account Support

Skyld                 Global Scripting Team

Cruchot         Graal Kingdoms GP Admin

These are the support center staff, definitely not just stefan
admin is unixmad, by the way.

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