Support Center is Back!
 

After so many years the support center has finally been resurrected.

Tickets can be created for 'PC Graal' under the Playerworlds and Playerworlds Accounts departments.

http://i.imgur.com/qJ4v3ra.jpg

Link: http://support.toonslab.com

Huh, neat.

Does it still require you to use your Graal password?

I hope not. But even if it doesn't you know that some people probably still will. Or even worse they will probably end up using the same password as there e-mails which happened the last time and lead to a unbelievable amount of compromised accounts.

Be safe everyone and remember to change your passwords often, and never on public computers. :s

No, in fact it looks like it's possible to use the system without registering at all.

Interesting.

Excellent!

Who is reviewing the tickets involving Graal PC ?
Nice feature though :)

Should update the support section on the website

They should probably make http://support.graalonline.com/ redirect there and/or put a proper link on the website.

Good! Now I can submit a ticket to get back my items from the last Support Center failure.

Does it mean the PWA are not involved?

it would also be good if there was a new forum announcement made and the current one was updated -

http://forums.graalonline.com/forums...cement.php?f=4

and if there was a post added to the graal facebook accounts + login screen

but as usual everything seems to be secretive insider knowledge that spreads through word of mouth

Looks good. ^^

Very nice, thanks to you and Stephen for getting this done.

Hai Bell! We need YOU back!

Come back to us :cry:

Question, is the Support Center checked by PWA now?

One thing I have noticed a lot with the support site is that players aren't including their account names. Please do so... it makes it much easier for us to check the information regarding your accounts and also speeds up the process.

The support center is checked by the server Administrators mostly. I don't think the PWA's are involved. At least that's how it is for the iServers.

I can't be around enough to be of any real help.

I know things have changed since I left but I'm going to assume a couple things here. The PWA didn't handle support in the past for Zone, GK and iservers. Their support was done internally so I'm assuming that hasn't changed with the new support center. I do know that Gabriel has responded through the new support center so I'd also assume that Stephen does as well.

A central location for support has to be of help to the players so regardless of who is doing what it seems to be an improvement.

Does anyone actually review Playerworlds tickets?

I hope this answers it for you..