MY Opinion
Well, it seems that the support staff just don't give a **** anymore. I can't ever get a question answered, or a response e-mail, or a response forum PM.. My opinion is that there be made a system where you can return gelats, because I just wasted several days of a gold subscription for being banned for something legal. My opinion is that **** needs to be changed drastically before Graal Online suffers a drastic fall in playercount.
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Hope you get a proper answer, because in a lot of ways, I agree with you.
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I loled
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You forget that Graal is a community game. You got banned for one week on one single server, because the staff of the server found it reasonable. The global Graal support people cannot do a lot in such cases.
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I am pretty sure your problem has already basically been answered by the Graal Kingdoms staff team... unless your support tickets were about another server?
Here is our official response posted on your thread. http://forums.graalonline.com/forums....php?p=1644253 |
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I don't consider 20 seconds to be a "generous amount of time." I also never got answered with anything, he just kept throwing his powers around. Basically not even reading what I'm saying, just waiting to ban me. |
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Disagreed. There's no way getting around player world staff, just like the real world, you get good cops and corrupt cops. There is however great support staff like Bell and Tig.
Bell actually helped me with a VERY BIG issue (to me at least), about a month or so ago. They aren't all bad (And I haven't met one that was). The ones like Bell and Tig. don't just act like there the best thing around as some may do (which again I don't know anyone that's a like that), they act like every other player. And may I remind you that they probably get like a quadrillion emails per week or even daily xD! And the sad thing is, this one server, that I will not mention. automatically dc'ed me for "hacking", when in reality I wasn't and it must've been bugged, yet they take the word of players and such. Anyway, it's all up to the court of law: Staff. |
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O: can you please explain more? :)
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Also what I just realized is you can see on someones profile what they are doing... But anyway, for now I guess that's as close as an answer as I'll get ^_^;
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On the rare instance (maybe a handful of times) that the culprit had no prior hack related ban history and hadn't later been caught elsewhere, all but one were a (new) trial account. With that one P2P account exception, I PMed that person on a different server and they basically played dumb pretending they didn't have any recollection of ever being disconnected rather than claiming they were innocent. I also try to ask people to come clean about it and explain how they did it with the possibility of being spared a ban, inwhich case all but one person (and I think that person was simply pretending to be some type of pro hacker) that had admitted doing it also admitted they had used WSU. |
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