Warning on the computer ID lock (protect) on accounts.
 

There obviously needs to be a warning on the PC ID protection. As far as I've heard, there is none.

Too many accounts are being held hostage by computers breaking down, emails getting canceled, hacked, etc, all kinds of things. A lot of people are apparently too quick to think about the consquences of the PC ID lock, and that's their fault entirely, but honestly losts accounts are beginning to get too common an issue.

Something like

WARNING: If your computer breaks or email is comprimised you will not be able to release the lock

or however the system works, I'm not quite sure of it myself other then what people have told me- just something that warns the player and possibly explains what they can do to unlock their account so they know what they're getting into.

Fixed.

I disagree, I like this system. I have a solid email that I know will not be cancelled, and I doubt my computer will be breaking down anytime soon. Even if it does, I can add the new computer's PCID.

Why do you disagree with letting players know what they're getting into? The good and the bad..

I'm not saying to take down the system, as it has it's benefits, but players need to be aware of what can happen if they aren't prepaed when they protect their account.

Perhaps you misunderstood what Sam said? He was saying if you don't have access to your computer and you don't have your email anymore either then you need your transaction ID to prove that you're you and get the lock removed/changed.

I agree it should be stated what to do if you need to change it.

How many people have their transcation ID, honestly?

No idea what mine is.

First of all, you need a save e-mail. Preferable with a web based entry, so you can check it without using your own PC.
Whenever someone try to lock on your game accout, you'll get an e-mail and you have to confirm that this PC is permitted to log on your game account.
In case of an e-mail hack you need to do a support-ticket and prove that it is your account by sending the Transaction ID.

Yea, but does that say that before you agree to protect your account?

Tell us another save alternative for the company to check you are the owner?
You need to prove things like this your whole life, not only on graal.

Don't get me wrong, I am not saying that your request is not needed. I don't remember what or if anything is shown.

People like myself and Inverness do not have our trans ID, so if we happened to be like (prepare for a completely hypothetical situation) "Cool! I can protect my account to my computer!", and some freak accident happens, we'll end up "WTF WE CANT USE OUR ACCOUNTS ANYMORE", only to get a response "Trans ID?". If we knew what we'd have to go through to get our accounts back in case of epic tradgedy, then it's purely our faults because the information was right in front of us.

Basically, if someone sees they'd need their trans ID as result as twisted event, and they do not have it, they hopefully are smart enough not to protect their account to their computer if they do not wish to risk losing their account for good.

Usually you just show up, and bring a passport in extreme cases.

I'm sure I could easily prove who I am to those who know me on Valikorlia and elsewhere, and they could vouch for me.

I am afraid a warning will help much. There is also a warning when you get your trans ID that you need to keep it save in case of any thing like this we just talking about.

Correct. The passport, driving license or when you bought something your recipe.

In my opinion, there is no excuse for not having the transaction ID.
It's just common sense to save it.
It's no different then saving a receipt for anything you pay for.

I only save receipt for things with insurance on. But I do agree with Darlene about saving the transaction ID, if you didn't, you're the blame and no one else.

I'm sure parents save the transaction ID when they buy a Graal account for their child :rolleyes:

I would hope so. If they don't, it's their own fault if they don't have it if needed.

No, I'm saying that I disagree with not liking the system. I worded it funny I suppose.
No, I meant that I like the way it is. They have to have some way to make sure it's really the person.

I dont think his complaint is against the system, but at not having an explanation of the system, so that people dont needlessly lose their accounts.

Oh, I agree then.

Credit card/phone (for SMS subscription stuff) number??

I had no idea about transaction IDs the last time I upgraded, and no idea I'd need mine. My account was formerly set with the email of my dad, and it sent him the email. I didn't read it, and he just deleted it.

However, I was able to get my email changed without it because I have an active subscription, I've been using my two PCIDs for several years, and I had access to the original email (my dad's).

Oh trust me, that doesn't work (unless Graal's policies changed dramatically). Two of my accounts got hacked awhile back, but I got their e-mails back in a week, but I didn't have their trans ID.

I spammed a support ticket with jail history records (primarly jail evasion records that connected my accounts or logs that said I own this or that account) that proved I owned the accounts, staff testimonies (primarily from the Manager of UN who knew I owned them), but they still wanted the trans ID even though my large ticket pretty much proved I owned the accounts ;o

Don't visit graal hacking sites and you shouldn't have to worry about your account getting stolen in the first place.

Not necessarily. They managed to get a list of every email & password (MD5'd, though) of all the users in graal.net once.

I guess what he's trying to say is state a warning that if anything happens and you need to remove the PCID lock that you need to present your transaction ID for the account.

..Recipe?

Receipt?

He's German. :'(

I doubt it won't work for me. *Ego*

guys, I had a radical new idea that nobody has ever thought of -

account security questions.

People don't think up good ones, and they sometimes forget.

You can't hold Graal responsible when you lose something you were supposed to keep.

Well, why exactly is there not an option to change your email or password via the website, while you're logged on? Or even through the client? It's odd that they'd opt out of an automated system. Even the smallest of browser-based games have automated things like that.

I remember many instances, people gave their PW to "friends"...

Why the hell is it not possible for the users to take care of their account, transaction ID e-mail accout etc?
Cyberjoueurs is not responsible if someone get hacked, lose their PW's or what ever.

Do you really not know, honestly? Have you ever heard of good customer service, or even decent customer service for that matter? The lack of security measures taken by Graal Online that has caused many hacking incidents? The amount of information about players that has been leaked in order to create such petty methods of retaining accounts?

It's the player's responsibility to respect the rules and to not lend or give out their account, therefore they are responsible for their actions. I can understand making support harder for those people (or even none at all) but to penalize every single player? It's stupid.

I agree!

I don't understand the big deal about account sharing. Take Blizzard for example, their policy for WoW is that if you give out your account information to someone else, Blizzard will not help you out if that person does anything bad too it. They also have, unlike Graal, a security question/answer you can fill out to claim ownership of the account in case your oh-so-trustworthy friend changes the accounts password or anything.

Less money, duh!

And then they ban you because account sharing is against the rules.