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MattKan
10-20-2011, 03:09 AM
I don't think that it is very acceptable for the Head of PWA to have blocked off virtually all forms of communication aside from E-Mail. I feel that you, being a PWA, should be available to contact on the Graal Forums with ease. I know this thread will be deleted, but I really hope you read this and reconsider.

Another thing I noticed is that you immediately closed the thread stating new PWAs were being hired. The simplest thing to do would be to Forum PM you a question because the applicant is unable to post in that thread, but that's impossible as you blocked it. It just doesn't seem right that you would disable all means of communication except for your E-Mail.

I can picture you opening this thread and responding before immediately closing it, but that's not the way to go. It gives a negative image when one goes around, debating people, and prohibiting them from responding. This is a negative example set for the rest of the PWA team, and if Graal continues this way, it is definitely not going to approve. (I'm not trying to be rude, here, just stating my opinion.)

papajchris
10-20-2011, 03:17 AM
I totally agree with you. I was going to talk to with Stefan if/when I had a chance. Don't even bother emailing Tig. I'm still waiting on a response for a Email over a month ago or two ago, and it was quite an important email at that time. But because he can't take criticism, your thread will probably be blocked, and you will end up with an infraction.

LordBryson
10-20-2011, 03:37 AM
Same I still haven't gotten a reply from an email I sent awhile ago.

WhiteDragon
10-20-2011, 04:16 AM
Is an email-only policy really an issue? It's rather difficult to monitor many different types of communication when you're dealing with high volume. If Tig is not responding to emails, then allowing PMs and other things too would only harm the chance of a response even further.

As long as his primary form of contact is clearly stated and easy to find, I see no problem there. Though I don't think ignoring emails is such a great thing to do, if that is happening.

salesman
10-20-2011, 04:20 AM
this is what happens when the head support guy is also managing 10 servers

fowlplay4
10-20-2011, 04:26 AM
Re-implement the support center!!!

Matt
10-20-2011, 05:25 AM
Re-implement the support center!!!

I soo support this ^^

haro41
10-20-2011, 06:18 AM
cant blame him. the job sucks, and there's no benefit to doing it. Who would really want to deal with player x scamming player y out of a uzi or some crap on era...30 times a day.

i feel what you guys are saying, but eff that I aint doin' it.

Arch_Angel
10-20-2011, 06:19 AM
I so support this thread. But ya, what sales said

snoop413
10-20-2011, 06:37 AM
i agree with what mattkan said and considered making my own thread, but e-mailed him instead. i read through the app and it didn't really make sense to me.

- you must pay to do a job.
- you must have a lot of good graal friends and risk losing all of them.
- you must have a lot of free time and spend it all dealing with people who are going to bash you constantly.

based on that i can't imagine why anyone in their right mind would want to be a PWA, unless they are someone who enjoys all of the negative attention. there's no hook in the thread that say's what you get out of it.

papajchris
10-20-2011, 06:49 AM
cant blame him. the job sucks, and there's no benefit to doing it. Who would really want to deal with player x scamming player y out of a uzi or some crap on era...30 times a day.

i feel what you guys are saying, but eff that I aint doin' it.


Your so right! Not like it's voluntary or anything :p, damn the draft!

TSAdmin
10-20-2011, 07:20 AM
I agree. To be honest, I died a little inside when I heard the "Business Hours" support service policy being undertaken. That's all I'm going to weigh-in on about the matter. I haven't had a need to contact the PWA so I can't share first-hand experience with any of the complaints explained here. Certainly it's disappointing if it's happening as often as I hear, though.

dabblercody
10-20-2011, 08:19 AM
I'm not sure I totally agree with this thread. Yes, Tig does disable multiple ways to contacting him, but I can imagine he has a lot on his plate to deal with not only with Graal but in the real world. A primary source such as e-mail is fine. It would be preferable if he did have more ways though to speak with him. And who knows how often he checks his e-mail, but one thing is certain I can assure you he probably doesn't ignore any emails sent to him that associate with general and common issues.

Tigairius
10-20-2011, 08:48 AM
I don't think that it is very acceptable for the Head of PWA to have blocked off virtually all forms of communication aside from E-Mail. I feel that you, being a PWA, should be available to contact on the Graal Forums with ease. I know this thread will be deleted, but I really hope you read this and reconsider.

Another thing I noticed is that you immediately closed the thread stating new PWAs were being hired. The simplest thing to do would be to Forum PM you a question because the applicant is unable to post in that thread, but that's impossible as you blocked it. It just doesn't seem right that you would disable all means of communication except for your E-Mail.

I can picture you opening this thread and responding before immediately closing it, but that's not the way to go. It gives a negative image when one goes around, debating people, and prohibiting them from responding. This is a negative example set for the rest of the PWA team, and if Graal continues this way, it is definitely not going to approve. (I'm not trying to be rude, here, just stating my opinion.)

Is there really much of a difference between a forum PM and an email? It is just easier for me when all messages are coming through one service.

As it says in the PWA hiring thread, if you have questions you are welcome to email me - and I hope you do. I generally respond to most emails except some that should be handled in [email protected]

As this is really not up for discussion, I am closing this thread, but I just wanted to clarify the situation for you before doing so.