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  #1  
Old 01-10-2018, 11:53 AM
Ceasar Ceasar is offline
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Login Issue 2018 (black screen)

Hello, I can no longer access my main account Kiri. when i press login the screen turns back then returns to the starting screen and deletes my saved password.


this usually happens when my ip isn't on the allowed ip range but it was in the usual ip range when i took this screenshot.

I attempted to login on the website but it said i had a invalid password, so i tried to request a password and it claims that my email is invalid... i've heard a few others that had rc access in the past had the same issue.

it has been a week since i've emailed support@graalonline.com and security@graalonline.com but i haven't recieved a reply.
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Old 01-11-2018, 08:29 PM
Ceasar Ceasar is offline
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i received a reply 5 hours ago but it still doesn't seem to work.

Quote:
Hello,

The account has been reactivated.

Regards,
Graalonline Staff
this is the email i get when i try to login to the website or the forums (still have same login issue. and dont get this mail when i login on the client)
Quote:
GRAALONLINE ALLOW IP-RANGE REQUEST

Someone requested to use your GraalOnline account using a different ip-range.

Before we allow the ip-range we must confirm your identity. Please go to the address below, and type in your Login Name and the following Confirmation Code to confirm that you allow the usage of that ip-range.

Account: Kiri
if i click the confirmation link i get the same error as this.
https://www.graalonline.com/accounts...scode=ABC12345

Quote:
Sorry the Email you have received was an error, you can ignore it.

Best Regards,
GraalOnline Management
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  #3  
Old 01-11-2018, 08:53 PM
fowlplay4 fowlplay4 is offline
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Get them to reset your ranges.
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  #4  
Old 01-15-2018, 11:50 AM
Ceasar Ceasar is offline
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Quote:
Originally Posted by fowlplay4 View Post
Get them to reset your ranges.
I already requested this 2 weeks and 2 days ago, it seems there isn't anyone checking emails on security@graalonline.com
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  #5  
Old 01-16-2018, 12:37 AM
Kiri Kiri is offline
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problem resolved, please lock the thread!
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